Restaurant Manager

2 weeks ago


Dubai, United Arab Emirates The First Group Full time

Overview:
Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our spaces beckon guests into a haven of warmth and style, all set against the vibrant backdrop of Dubai’s illustrious neighbourhoods.

Each of our hotels serves as an urban retreat where the excitement of the city is complemented by serene moments at Soluna Restaurants and Beach Club on The Palm Jumeirah. Our guests are given access to a world of exclusivity, comfort, diverse dining, and private access to our beach club’s Mediterranean-inspired charm, seamlessly blending the essence of an unparalleled urban resort experience. As part of The First Group, the region’s pinnacle in award-winning lifestyle hotels and investment solutions, The First Collection stands as more than a hotel brand - it is a commitment, a passion, and a journey into Dubai’s finest.

Discover a rewarding career with The First Collection at Jumeirah Village Circle. Located near the Dubai Marina and other vibrant cityscapes, this 491-room urban resort provides the ideal gateway to Dubai's array of immersive experiences.

Situated in the family-friendly enclave of Jumeirah Village Circle (JVC), The First Collection at Jumeirah Village Circle offers convenient access to neighbouring malls, parks, cafés, and restaurants, while its own signature dining experiences include Santé Ria, Village Bistro and The First Collection’s award-winning Risen Café & Artisanal Bakery.

Additionally, guests can unwind within an exclusive club lounge, outdoor pool, gym, and spa. Another exceptional offering includes complimentary access to Soluna Restaurants and Beach Club, located on The Palm Jumeirah, which seamlessly blends city energy with beachside tranquillity. Explore opportunities with us today and become part of a team dedicated to excellence in hospitality.

**Job Description**:
The Restaurant Manager is responsible for overseeing the daily operations of the hotel's restaurant, ensuring excellent service, high-quality food, and a memorable dining experience for guests. The role involves managing staff, maintaining standards of health and safety, handling guest inquiries, and driving profitability while ensuring optimal customer satisfaction.
- Oversee day-to-day restaurant operations to ensure a seamless guest experience.
- Manage reservation systems and ensure appropriate seating plans for maximum occupancy.
- Ensure the restaurant is compliant with health, safety, and hygiene standards.
- Maintain a strong presence on the floor to address guest inquiries and feedback.
- Implement service standards to deliver high-quality experiences to guests.
- Handle guest complaints professionally and escalate issues as needed.
- Supervise, train, and mentor restaurant staff, including waiters, bartenders, and kitchen personnel.
- Prepare staff schedules to ensure optimal staffing levels during peak hours and events.
- Conduct performance evaluations and develop strategies for staff improvement and motivation.
- Manage the restaurant budget, including monitoring expenses, payroll, and cost control.
- Maximize revenue through effective marketing, promotions, and upselling strategies.
- Track and analyze sales data to make informed decisions to improve profitability.
- Collaborate with the culinary team to ensure the menu meets guest expectations.
- Regularly review the menu to stay updated with food trends and seasonal ingredients.
- Ensure consistent presentation and quality of all menu items.
- Oversee inventory control, including food, beverages, and restaurant supplies.
- Work with vendors and suppliers to negotiate contracts and manage deliveries.
- Conduct regular stock counts and manage waste reduction.
- Assist in planning and executing special events, private dinners, and large bookings.
- Coordinate with other departments (banquets, kitchen, marketing) for seamless event execution.
- Ensure compliance with hotel policies, local regulations, and labor laws.
- Promote a safe working environment for staff and customers.
- Conduct regular inspections to ensure food safety, cleanliness, and equipment maintenance.

Desired Skill & Expertise:

- Proven experience as a Restaurant Manager or similar role in 4/5* hotel.
- Strong leadership, communication, and interpersonal skills.
- Familiarity with food and beverage cost control.
- Excellent customer service and problem-solving skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Spanish langauge is preferred.


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