Customer Experience Retail Coordinator

5 months ago


Dubai, United Arab Emirates Heal Hub Full time

**Position Overview**: This role is pivotal in ensuring exceptional customer experiences within our recovery and biohacking facilities while also managing retail operations within our store.

**Responsibilities**

**Recovery Services**:

- Greet and engage with patients and customers, fostering a welcoming and friendly atmosphere.
- Educate clients about the benefits and proper usage of recovery and biohacking services, addressing inquiries and concerns.
- Coordinate with the internal team to ensure seamless customer experiences and efficient operations.
- Provide support and guidance to customers throughout their visits, ensuring their needs are met.
- Promote additional services and packages, encouraging clients to explore other offerings within Heal Hub.
- Maintain a safe and hygienic environment within the recovery and biohacking facilities, adhering to health and safety regulations and protocols.

**Retail**:

- Assist customers with purchases, providing product information and recommendations when necessary.
- Respond to customer inquiries and resolve any issues or complaints promptly and effectively.
- Maintain the cleanliness, organization, and visual appeal of the store at all times.
- Communicate effectively with coworkers and management, sharing insights, feedback, and ideas for process improvement.
- Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
- Handle cash, and other forms of payment securely, following established protocols.
- Maintain knowledge of product features and updates to inform customers effectively.
- Assist with receiving, unpacking, and stocking merchandise on shelves and displays.
- Inspect incoming merchandise for quality and accuracy, ensuring it meets company standards.
- Ensure all products are properly labeled with accurate prices and barcodes.
- Participate in regular inventory counts and assist with stock replenishment as needed.
- Generate reports from the POS system to track sales performance and inventory levels.
- Analyze sales data to identify trends and opportunities for improvement.

**Requirements**:

- Bachelor Degree
- Experience in the fitness/wellness industry
- Basic knowledge of health, fitness, and recovery techniques.
- Excellent interpersonal and communication skills.
- Strong customer service skills with a focus on client satisfaction.
- Ability to multitask and prioritize tasks effectively.
- Own visa (preferably).

Pay: From AED4,500.00 per month



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