Agent Relations Executive
7 months ago
We are seeking a motivated and customer-oriented Agent Relation Executive to join our dynamic team. As an Agent Relation Executive, you will play a crucial role in maintaining positive relationships with our agents and ensuring their satisfaction. Your primary responsibility will be to provide exceptional support to our network of agents and assist them in achieving their sales targets.
**Responsibilities**:
- Foster strong relationships with our network of agents, acting as the primary point of contact for their inquiries, concerns, and support needs.
- Collaborate with the sales team to monitor and track agent-specific sales targets, providing regular updates and feedback to agents to drive performance.
- Maintain accurate and up-to-date customer databases, ensuring all relevant agent information and interactions are recorded promptly.
- Efficiently process and manage agent orders, ensuring timely delivery and accuracy of information.
- Generate reports on agent performance and provide insights to the sales management team to aid in decision-making.
- Act as the voice of the agents within the organization, gathering feedback and suggestions for process improvements and relaying them to the relevant teams.
**Requirements**:
- Strong verbal and written communication skills are essential for effective interaction with agents and internal teams.
- Ability to collaborate and work cohesively with cross-functional teams to achieve common goals.
- A bachelor's degree in a related field is preferred, but relevant work experience will also be considered.
- A customer-focused approach with the ability to understand and address the needs of our agents effectively.
- Strong attention to detail and the ability to manage multiple tasks and priorities.
- Proven ability to analyze issues and provide appropriate solutions to ensure agent satisfaction.
**Salary**: AED3,500.00 - AED5,000.00 per month
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