Sales Manager(Uae National)

2 weeks ago

UAE, United Arab Emirates HSBC Full time

**Sales Manager**

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.

**In this role, you will**:

- Assist the Branch Manager to plan, direct, control sales & services, specifically, to lead WPB teams and exceed targets set for the segments, and to ensure excellent quality service is provided and cross sell opportunities are maximized while maintaining the required controls.
- Support the Branch Manager in the delivery of customer driven service & sales, efficiency of service capability, operational quality and control of costs to meet the branch plan. This will be achieved by continually improving the standards of customer driven behaviour and by delivering a robust service and sales culture through the following:

- Establishing and maintaining the highest standards of service quality.
- Customer contact management.
- Ensuring Sales Floor Officer (SFO) is effectively functioning within the branch and is an integral part of branch operations.
- Monitoring and controlling all operational matters.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- By continually monitoring and reviewing procedures in place and ensuring compliance with FIM requirements, audit recommendations, local laws and the Group’s compliance and money laundering requirements.
- By monitoring daily activity/exception reports and ensuring all transactions are properly authorized.
- To ensure all branch lending is undertaken and controlled in accordance with HBME Credit Policy.
- By managing lending facilities within any agreed personal approval authority.
- Proactively assisting management in identifying and containing money laundering risk, reporting suspicions, monitoring procedures and controls, fostering a compliance culture and optimizing relations with anti-money laundering authorities.
- Assist line management in their responsibility for complying with all relevant anti-money laundering Regulations, including the provision of advice on money laundering issues.
- Act as a central point for the receipt and validation of money laundering suspicion reports (SARs) within the relevant branch/business unit. Submit SARs to the Business Money Laundering & Compliance Manager (BMLCM) who will be responsible for reporting and liaising with the local anti-money laundering Authorities.
- By regularly reviewing Internal audit & External audit report, and ensuring that all points raised in Diary Watch are reviewed and implemented as appropriate.
- Flexible hours may be required. The job involves meeting team targets and resolving customer complaints. The job holder will operate as per the limit letter issued by FCD.

Requirements

**To be successful in the role, you should meet the following requirements**:
**Knowledge / Experience**
- Bachelor’s degree is must to obtain visa in UAE
- At least two years’ previous experience as a Lending Executive together with suitable Credit Training.
- At least five years’ experience of dealing with retail customers and through dealing with a diverse range of retail products and services.
- Effective people management and interpersonal skills are essential for the role in motivating staff to achieve their goals.
- Given the varied number of activities with which the jobholder is involved on a daily basis and the size of the customer base, time management and the ability to meet deadlines are valued attributes. Previous experience in a significant operations/retail banking role or a role, which involved a time pressure environment, would benefit the jobholder.
- Previous experience of working in a sales environment would be helpful to the jobholder.
- Knowledge of CRMS, Group HUB System (gained through working in an operations/role). Basic PC and keyboard skills are useful (can be gained f

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