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Front-desk/administrative Executive
1 month ago
About Glucare:
GluCare.Health is the first full-service digital therapeutic diabetes clinic in the GCC.
A diagnosis of diabetes is life-changing. But with the right care and support system, people can thrive with diabetes.
At GluCare.Health we offer patients the best possible care — through a team of clinicians, skilled health educators, and access to cutting edge technology that makes our patient's condition easier to manage.
At best, Diabetic patients in the UAE tend to spend only a few minutes interacting with physicians per quarter. This model creates a significant feedback gap that exits between patient visits (3-4 visits per year) and what happens to glycemic cycles they encounter daily.
GluCare has developed a new model of care that provides 24/7 coverage by tracking patient physiological and medical information from wearable technology and medical devices (such as Continuous Glucose Monitors and insulin pumps). Our proprietary Diabetes Prevention Protocols (DPP) incorporates the use of Machine Learning to conduct predictive algorithms to detect issues early and constantly monitor data alongside our remote care team consisting of coaches, nurses, and physicians.
About the Role:
The Front-Desk/Administrative Executive role has two main responsibilities. The primary responsibility is to use internally provided resources to book new patients and retain patients already seen in the clinic. In addition, the Front-Desk/Administrative Executive will ensure the patients have an excellent “journey” through the facility and document this journey through the patient survey while encouraging google reviews.
Secondly, the Front-Desk/Administrative Executive is responsible for ensuring all patients, visitors, and families received at GluCare Integrated Diabetes Center feel warmly welcomed upon arriving at the facility. In addition, the Front-Desk/Administrative Executive will ensure that all patients, visitors, and families are registered in a timely manner, are escorted to the proper location, and assisted as appropriate including the collection of information in a timely and safe manner.
**Requirements**:
Duties and Responsibilities:
- Working weekend shifts and public holidays A MUST
- Finds and books patients through facility avenues.
- Monitors and ensures all patients attend follow up visits.
- Welcomes and greets all patients and visitors, in person or over the phone.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
- Responsible for keeping the reception area clean and organised.
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
- Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Timely and accurate recording of all potential, new, and follow up patients.
Qualifications and Skills:
- High school diploma or graduation equivalency degree (GED).
- Knowledge of clinical procedures, first aid, and medical terminology.
- Knowledge of office procedures including administrative processes and procedures, claims processing, preparing patient charts, and basic computer skills.
- Previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting.
- Telephone etiquette, customer service, basic word, and excel programs, time management, multi-tasking, organisation, scheduling.
The most critical skills include:
- Telephone Etiquette: When a patient calls in, the way in which the front desk personnel handle the telephone call determines how the facility is perceived. The medical office receptionist must be a good listener and maintain confidentiality in addition to having good phone manners.
- Retention and Conversion Minded: When a patient is investigating the clinic/physician it is the responsibility of the patient affairs specialist to provide timely information and guide the patient to booking an appointment, and then ensuring those patients attend the initial and all followup appointments.
- Customer Service: Giving patients personal attention can go a long way in establishing their positive experience with the facility. The receptionist should give the patients a warm welcome when they enter the office. Even if you cannot verbally greet the patient, getting eye contact with them lets them know you are aware of their presence and will get to them as soon as possible. If the patient
