Refund Officer

7 months ago

UAE, United Arab Emirates Planet Full time

**Description**:
Planet operates best in class international tax free refund services for its customers. We ensure quality of service in all aspects of the customer’s journey and in accordance with the high standards and requirements of our customers.

In a multicultural environment, your role will be to welcome our international customers at our validation points to validate their tax refund or assist in the validation of their tax refund. You will be the customer’s final touchpoint within the country and will represent our company to the highest standard. You will provide a seamless customer experience, your enthusiasm and your ability to listen to the needs of the customer will allow you to thrive in the world of luxury.

**Key Responsibilities**:

- Be the point of contact and welcome and greet our international shoppers at the refund/validation point. Process the validation of the customer tax refunds via our onsite solution.
- Assist the customer with any questions they have in relation to their tax refund.
- Inform the customer of the different refund methods available to them after validation of their tax free purchases.
- Resolve any issues that may be present with their tax free purchases in a courteous and helpful manner. Ensure the customer feels informed of the process and feel fully assisted by you at validation point.

**Skills, Knowledge & Expertise**:
Previous customer service experience

High degree of energy, motivation, initiative & drive

Customer service orientated with good communication & interpersonal skills

Committed team player

Attention to Detail

Exemplary customer service skills

Excellent communication and people management skills

Language skills preferred: Arabic, English, Russian, French

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