Operations Coordinator

2 months ago

Abu Dhabi, United Arab Emirates TRUTECH INFORMATION TECHNOLOGIES LLC Full time

We are an IT Services & Solutions Provider based in Salam Street, Abu Dhabi, providing IT support services to our customers covering Abu Dhabi & Dubai.

**Responsibilities**
- Monitor & update the ticketing system daily with accurate and timely information.
- Assign support tickets to engineers and monitor progress.
- Managing appointments & schedules of the technical team.
- Collect and verify the ticket updates and update in the system along with time entries of the engineers.
- Processing of all jobs with accuracy and timeliness.
- Track & Monitor ongoing jobs & support.
- Follow-up & updating jobs & tickets closely.
- Get feedback from customers after the job is completed.
- Inform clients of unforeseen delays or problems.
- Gather Feedback & Surveys from customers.
- Track purchases & delivery made for the customers.
- Responding to complaints/suggestions from customers and giving after-sales support.
- Provide excellent customer service & ensure customer satisfaction & Identify ways to improve customer experiences.
- Invoice timely to the clients in coordination with the sales & finance department.
- Track target achievements & monitor the performance of each support engineer.
- Perform assigned clerical & secretarial duties.
- Maintain and manage the office premises.
- Visiting client locations and meetings if required.

**Skills Required**:

- Dynamic & Self Motivated.
- Good written & oral command of the English Language is a must.
- Strong problem-solving skills and the ability to work independently and in a team-oriented, collaborative environment.
- Demonstrated track record of performance and commitment.
- The ability to manage your time and plan your day effectively.
- Ability to do marketing via developing a database, use of social media, contact circle, and referrals.
- Clerical & other Secretarial tasks.
- Cool-tempered and able to handle rejection.
- Can quickly adapt to a new environment.
- Excellent organizational, communication, and interpersonal skills.
- Competence in Microsoft Office products.
- Willing to be trained and acquire knowledge in less time.
- Good organizational skills.
- Ability to hit deadlines and work under pressure.
- Can easily adapt to new environments.
- Excellent professional image & should be presentable.

**Job Types**: Full-time, Permanent

Pay: AED3,000.00 - AED3,500.00 per month

Application Question(s):

- Where are you currently located & what is your current visa status?

**Experience**:

- Operations Coordination: 2 years (preferred)
- Office Admin: 2 years (preferred)
- Handling and managing a team: 2 years (preferred)
- Office Work: 2 years (required)

**Language**:

- English (Speak, Read, Write) (required)

Willingness to travel:

- 50% (preferred)

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