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Call Center Agent

1 month ago

Dubai, United Arab Emirates Urbi Full time

We are **Urbi **and we create a ready-to-use digital platform with geospatial data, map visualisation and analysis tools, transport routing, and geo-coding algorithms. Urbi platform can be customized for any business needs, cloud-native or on-premise usage.

We have a big international team which innovates, creates, and brings niche products to solve any business challenges related to mapping, location data, navigation, and spatial analysis to the MENA region. We strive to create a dynamic and open work environment, fostering growth, collaboration, and success.

We are now looking for a **call center agent** to join our Production team.

**What you are going to do**:

- Manage large amounts of outbound calls in a timely manner;
- Verify company cards information according to 2GIS check list;
- Follow communication “scripts”;
- Enter new customer information into system;
- Provide customers with 2GIS product and service information if required;
- Meet personal/team qualitative and quantitative targets;
- Follow instructions of Call Center Supervisor;
- Relevant experience of a call center agent;
- Proficiency in English
- Readiness to work in a high pace environment.

From our side:

- Office location: Business Bay, Dubai
- Work type: full-time (Mon-Fri, 8.00 a.m.5 p.m.)
- Visa support & medical insurance
- Complimentary parking

Pay: AED5,000.00 - AED6,000.00 per month

**Experience**:

- call center agent: 1 year (preferred)

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