9004 - IT Desktop Support Person
2 weeks ago
Desktop Support Engineer
**About the Role**
We are seeking a driven and technically proficient Desktop Support Engineer to join our IT team. In this role, you will be the first line of defense for our users, providing technical support for hardware, software, and network issues. You will troubleshoot problems, diagnose solutions, and ensure our users have the tools and resources they need to be productive.
**Responsibilities**
- Respond to user tickets and requests in a timely and efficient manner
- Troubleshoot and resolve a variety of hardware, software, and network connectivity issues
- Provide remote technical support and on-site assistance as needed
- Update and maintain documentation related to IT procedures and solutions
- Collaborate with senior IT staff to escalate complex issues
- Maintain a positive and professional demeanor while providing excellent customer service
**Qualifications**
- A minimum of 1-2 years of experience in a Desktop Support Engineer role or similar IT support function
- A strong understanding of computer hardware and software, including Windows operating systems
- Excellent troubleshooting and problem-solving skills
- Effective communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
- Proficiency in remote desktop support tools
- A willingness to learn and stay up-to-date on emerging technologies
**Preferred Skills**
- Experience with Active Directory and Group Policy
- Experience with network troubleshooting tools
- A working knowledge of scripting languages (e.g., PowerShell)
- Windows and MAC device experience is a must.
- Excellent documentation skills
Pay: AED4,500.00 - AED5,000.00 per month
**Experience**:
- MAC: 1 year (required)
- Networking: 3 years (required)
- System Administration: 3 years (required)
Application Deadline: 31/05/2024
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