Khatwaty High School Graduates Programme

2 months ago

Dubai, United Arab Emirates The Emirates Group Full time

Job Purpose: Are you a driven and ambitious UAE National high school graduate looking to make a mark in a world-class organization?

The **Khatwaty High School Graduates Programme **is your gateway to a dynamic career across a range of exciting departments, equipping you with the skills and opportunities to lead teams and shape the future of one of the world’s most renowned brands.

**Why Join the Programme?**

This tailored programme is designed to empower Emirati high school graduates and provide them with the essential tools to and progress their careers to supervisory roles. Whether in airport, call centre, cargo, security or finance this programme offers you the chance to take your first step into a meaningful and impactful career.

**Programme Highlights**:

- **Structured Career Path**:

- Move from entry-level positions to supervisory roles with clear, achievable milestones. You’ll have the opportunity to rise quickly, while gaining valuable professional and leadership experience.
- **On-the-Job Training**:

- Learn directly from industry experts through hands-on experience and real-time problem-solving in high-energy environments.
- **Supervisory Skills Development**:

- We will equip you with the critical skills you need to succeed, including team management, effective communication, decision-making, and conflict resolution.
- **National Pride & Global Impact**:
Represent the UAE on the global stage by being part of a team that welcomes millions of travellers from all over the world. Lead by example and contribute to the UAE’s vision of excellence.

**What business areas can you join?**

As part of the Khatwaty High School Graduate Programme, you will be allocated to one of the below business areas:

- **Emirates Airport Service**

You will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
- **dnata Airport Operations**

You will be responsible for providing exceptional customer service to all passengers at check-in, gates, transfer desk and special handling in alignment with dnata's high service standards. Our Marhaba Services Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether you are a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, we are dedicated to ensuring that you receive the highest level of care and attention throughout your journey.
- **SkyCargo**

You will be responsible for the efficient and quality handling and/or processing of all cargo, courier, and mail within an assigned area of cargo warehouse/airside operations to achieve service delivery and efficiency targets whilst ensuring safety and security compliance.
- **Group Security**

You will carry out general and aviation security duties related to surveillance, guarding, escort and screening for Emirates Group in order to protect staff, property and the business against acts of unlawful interference. Perform aviation security functions including guarding, access control, search, inspection, surveillance screening and escort of aircraft, cargo, catering products of both airside and landside facilities e.g. cargo warehouse, engineering hangars.
- **Contact Centre**
You will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. Your ability to deliver exceptional customer service will be crucial in ensuring that our customers feel valued and supported throughout their journey.
- **Finance**

You will rotate across various functions within Global Financial Services. This programme is designed to provide you with valuable exposure, develop key financial skills, and build a strong foundation for a successful career in Finance.

**What is the selection process?**
- Step 1 - Apply
- Step 2 - Review
- Step 3 - Video Interview and Assessment

If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue.
- Step 4 - Final face to face Interview
- Step 5 - Offer

If successful, we’ll notify you an offer of employment which will include the benefits package for your role.

**Qualifications & Experience: What are the programme criteria?**
- UAE National with Khulasat Al Qaid
- Fluency in both spoken and written English
- Fluency in any other language is a plus
- A levels/High School certificate
- Excellent interpersonal and customer service skills
- Willing to work in a shift environment
- Willing to wear uniform (Front-line customer facing roles)
- PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)

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