Customer Product Expert

3 days ago


Dubai, United Arab Emirates Builder.ai - What would you Build? Full time

**About us**

Innovation is fuelled by the power of possibilities. A few years ago, it was virtually impossible to innovate because building software needed a degree, it was simply too expensive, too complex, too risky and ultimately too inefficient. That’s why only 16% of projects were ever done on budget and 78% failed.

We're changing that. We’re flipping software development on its head and kicking out the notion that you need to be an expert or do boot camps to learn how to make your app. Builder.ai’s platform lets you order the perfect software app for whatever problem you’re trying to solve. Our AI powered assembly line brings together Lego-like reusable features and experts from around the world to bring world-class ideas to life - ANYONE’s world-class ideas.

Building software needs to be like ordering pizza - pick what you want, get recommendations for the features you need and simply wait till it's cooked and ready for you.

Our human-assisted AI platform helps anyone build, run & scale tailor-made software. Everyone from the bakery in Riyadh and nursery in London, to large fortune 100 companies like the BBC or Pepsi.

**Life at Builder**

It’s a place where everything moves at lightning pace and most definitely not for the faint hearted. We celebrate diversity, push everyone to do more with less and yet provide a culture that allows everyone to experiment, push boundaries and learn by doing. Every Builder runs to our core value system of HEARTT (Heart, Entrepreneurship, Accountability, Respect, Trust & Transparency) and we’re always looking for team players, with a point of view, a sense of humility and a let’s-get-stuff-done attitude.

Our scale up is at the intersection of a quirky startup where designers and machine learning specialists work on problems together to savvy commercial teams working with finance folks to invent new business models. #WhatWouldYouBuild

**About the Role**

A Productologist is part of the Builder.ai Delivery team, who is responsible for making the customer’s dream and vision a software reality. A Productologist works as the customers product manager and ensures they understand the customer vision as well as providing excellent customer experience. A Productologist will educate, guide and advise in the development of the customer’s app. The Productologist will work closely with our Ninjas (our project execution team) and Senseis (technical architects) in developing the customer's product.

A Productologist is able to plan, track and implement all project deliverables. They are comfortable in taking customers through the journey of app development, liaising with the customer about their responsibilities in decision making and changes to the requirements.

How?

It all begins with our Spec Call. A Productologist is responsible for leading the Spec Call with our customer. A Spec Call is where we look to translate the customer’s vision into a detailed proposal which we call our Buildcard. The goal is to capture 80-90% of an understanding of the app (or software) the customer is looking to create, the related features needed for the app and the sub-feature details. The outcome we look for with a Spec Call is to convert the potential customer into a paying customer.

As a Productologist you will scope, plan, implement, and track specific short-term deliverables up to the design phase. Capturing user flows, working with designers and laying out highly detailed product requirements, strategising the customer's product roadmap and collaborating with the execution team to ensure the customer gets the product they asked for at the start of the journey and delivered into their hands by the end.

You will be responsible for
- Analyzing the structure of a business, understanding its goals, and advising technical and non-technical stakeholders on how to achieve those goals through technology.
- Being an expert and evangelist for the Builder.ai platform, and in how to deploy our capabilities to maximise customer success.
- Collaborating with the Customer, Sales Team, Designer and Execution Team to create the product roadmap, and set release scope and objectives.
- Creating product documentation, user flows, and rough wireframes, and working with designers to refine the customer experience into a polished, shippable product.
- Communicating, translating, and simplifying business requirements to ensure buy-in from all stakeholders
- Working with the Technical team to ensure that they understand what the customer wants to achieve, all the way through to detailed specifications.
- Clarifying, identifying, and tracking requirements and issues, removing barriers, resolving project issues and escalating to immediate manager where required.
- Managing project scope by assessing requirements changes, determining and conveying impact on time and risk.
- Identifying delivery process improvements and sharing with team members and leadership to drive continuous improvement


  • Customer Service Agent

    2 months ago


    Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

  • Production Supervisor

    8 hours ago


    Dubai, United Arab Emirates Expert Recruitments Full time

    **Job Position : Production Supervisor** **Work Location : Dubai, Rotational Shift** **Salary : AED 5000 - 7000 All Inclusive** **Responsibilities**: - Directly manage hourly production staff by instructing, coordinating, communicating and verifying daily activities within assigned areas - responsibile for area safety, yields, efficiency, output and...


  • Dubai, United Arab Emirates Alfaris businessmen services Full time

    Our company, an operator in the UAE with 13 years of experience, is looking for a content production and sales expert with superior capabilities in the UAE. responsibilities: - Producing and editing quality content for various media, including websites and social networks - Planning and implementing sales strategies with the aim of increasing sales and...


  • Dubai, United Arab Emirates The Expert Advice Full time

    **Key Responsibilities**: Resolve customer issues efficiently while maintaining a high level of customer satisfaction. Provide accurate information about products and services. Collaborate with other departments to ensure a seamless customer experience. Maintain detailed and accurate records of customer interactions. Continuously improve service delivery...


  • Dubai, United Arab Emirates Amazon Middle East and NA FZ Full time

    Minimum 7 years of work experience, or a master’s degree and 5 years of work experience, or an equivalent combination of education and work experience - 5+ years of experience in product or program management, product marketing, business development or technology - Experience with end to end product delivery - Experience overseeing roadmap strategy and...


  • Dubai, United Arab Emirates The Expert Advice Full time

    **Key Responsibilities**: Resolve customer issues efficiently while maintaining a high level of customer satisfaction. Provide accurate information about products and services. Collaborate with other departments to ensure a seamless customer experience. Maintain detailed and accurate records of customer interactions. Continuously improve service delivery...


  • Dubai, United Arab Emirates Expert Recruitments Full time

    Job Title : Customer Service Representative ( For a driving institute ) Salary AED 3000 + Incentives Work Location : Dubai - Minimum 2 year UAE experience in a similar position - Excellent verbal and written communication skills, observation skills, strong customer service skills. - Interact with customers to provide information in response to inquiries...


  • Dubai, United Arab Emirates The Expert Advice Full time

    **Customer Service Representative Malyalam Tamil English Hindi** **Key Responsibilities**: Resolve customer issues efficiently while maintaining a high level of customer satisfaction. Provide accurate information about products and services. Collaborate with other departments to ensure a seamless customer experience. Maintain detailed and accurate...

  • Account Manager

    2 days ago


    Dubai, United Arab Emirates SLA-Expert Full time

    **About** Headquartered in Dubai, SLA-EXPERT is a global IT services and maintenance support platform that provides fast, reliable, and proactive solutions to drive business success. **Responsibilities** - Work cross functionally within the company to communicate with all stakeholders in customers' success - Create and maintain relationships with customers...


  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    At Caliberly, we are seeking a highly skilled Customer Service Expert to join our team in Dubai. This is a fantastic opportunity to work with a dynamic company and contribute to delivering exceptional customer experiences.Job Overview:We are looking for an Emirati national who possesses excellent communication skills and can provide top-notch service to our...

  • Telesales Executive

    6 days ago


    Dubai, United Arab Emirates The Expert Advice Full time

    The Expert Advice is a dynamic and reputable immigration consulting firm dedicated to providing comprehensive immigration services to individuals, families, and businesses. **Key Responsibilities**: - Conduct outbound sales calls to potential and existing customers in Malayalam, Tamil Telugu - Promote products or services and explain features and benefits...

  • Account Manager

    7 months ago


    Dubai, United Arab Emirates SLA-EXPERT Full time

    **About** Headquartered in Dubai, SLA-EXPERT is a global IT services and maintenance support platform that provides fast, reliable, and proactive solutions to drive business success. **Responsibilities** - Work cross functionally within the company to communicate with all stakeholders in customers' success - Create and maintain relationships with customers...

  • SAP Ariba Sourcing

    7 months ago


    Dubai, United Arab Emirates Incospro Solutions-Dubai Full time

    Job Title: SAP Ariba Sourcing & Product Sourcing Expert (Functional & Technical) - German Speaking Location: Fully Remote (Possible) Company: Incospro Solution Dubai Project: Switzerland **Job Description**: About Us: Incospro Solution Dubai is a dynamic and innovative technology solutions provider specializing in SAP solutions and consulting services....


  • Dubai, United Arab Emirates Hans Logistics Full time

    Urgent hiring -Experience in passing bills of entry on Dubai customs managing entire forwarding operation by air & ocean including regular import fcl & lcl consolidation. communicating and coordinating with overseas agents for pre-alerts and shipping companies for updated shipping details maintaining e-clearance of e-mirsal i and ii (import, export, import...

  • Customer Service

    2 weeks ago


    Dubai, United Arab Emirates Writing 4 U Management Consultancy Full time

    **We’re Hiring: Customer Service / Business Development Expert** Are you passionate about delivering exceptional client experiences and driving business growth? Join our dynamic team as a Customer Service and Business Development Expert and be a part of our journey to excellence! **Key Responsibilities**: - Client Liaison**:Build and maintain strong...

  • Real Estate Broker

    7 months ago


    Dubai, United Arab Emirates Capital expert RealEstate Full time

    Full Job Description Capital expert realestate is trusted provider of real esate services in dubai,UAE. We provide full transparency,better customer service and innovative solutions to keep up with the dynamic market of Dubai. we provide leasing,sales,off plan,propertty managemnt etc. Role Describtion This is on-site role for a Real estate Broker at...


  • Dubai, United Arab Emirates Artemia Painting Full time

    **Key Responsibility Areas** - Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner. - Responsible and accountable for conferring with the customer by phone or in person to receive orders for placements, discontinuance, or...

  • Product Manager

    4 months ago


    Dubai, United Arab Emirates Codification Full time

    **Role**:Product Manager** **Location: Abu Dhabi, UAE** **Duration: Yearly Extendable contract (Outsource Role through Cloud Source)** **About the Role** We are seeking a highly motivated and experienced Product Manager to lead the development of an innovative AI-powered Reservoir Monitoring and Simulation. This role requires a deep understanding of...

  • Sales Expert

    7 months ago


    Dubai, United Arab Emirates ethereal elayne freight brokers llc Full time

    Sales experts are professionals with in-depth knowledge and experience in various aspects of the sales process. Their job description typically involves: 1. **Generating Leads**: Identifying potential clients and creating strategies to attract and convert leads into customers. 2. **Customer Relationship Management**: Building and maintaining relationships...

  • Customer Service

    3 months ago


    Dubai, United Arab Emirates Petra Cosmetics Full time

    The most successful customer service representative will have the communication and interpersonal skills needed to provide support, serving as the voice and face of our company. Main responsibilities**: - Schedule and organise the beauty spa - Identify and address customer needs, with a goal of total satisfaction - Provide expert answers to questions about...