Fleet Manager

2 months ago


Dubai, United Arab Emirates Caterpillar Full time

**Career Area**:Marketing / Sales / Product Support**:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Your Impact Shapes the World at Caterpillar**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**JOB DUTIES**:
This position owns the on-going relationship with the customer under the contract, accountable for the day-to-day performance and product health as well as executing the overall contract deliverables. This will include periodic report outs to executive level positions at the customer and dealer.

In addition, the position may be required to actively coordinate or lead other personnel assigned to support an agreement, including other Caterpillar, multiple dealers, or customer personnel in managing the risk of the contract. These positions could include fleet advisors, providing technical interpretation of data as well as other positions required to service the contract needs.

Other job duties include, but not limited to:

- Single point of contact for customer operational support under the contract
- Deliver all contract obligations of agreement customer service and performance contract in collaboration with Caterpillar dealer network and customer, including uptime and efficiency targets, technical and commercial objectives.
- Leads ongoing Customer master overhaul plan and fuel efficiency program with multi dealers and customers.
- Provides technical and commercial direction, interpretation and consultation with Caterpillar dealers maintaining customer equipment to maximize uptime and minimize cost.
- Coordinates parts and service support as needed with dealer network
- Manages risk associated with proactive or reactive repairs, customer induced issues with equipment or running efficiency.
- Monitor and manage the performance of the dealers delivering under the contract, utilizing leadership tables and stakeholders where needed.
- Ensure customer personnel capability via training and certification where needed
- Ensure compliance relative to competition law / anti-trust regulations working with multi dealers.
- Accountable for financial health of the contract for Caterpillar, including costs, pricing and liabilities.
- Manages any commercial issues or situations with customer and dealer.
- Leads periodic customer performance reviews and status updates including but not limited to delivery of contractual obligations, ongoing initiatives, value received and overall state of contract.
- This position requires travel - 0


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