Fleet Specialist

1 month ago

dubai, United Arab Emirates Instashop Full time
InstaShop: Shops you love delivered better
Role overview
Application
Back
Fleet Specialist Last Mile - United Arab Emirates, AE - Full time - 847
InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.
As a Fleet Specialist (FS) you will be playing an essential role in facilitating a smooth expansion of our last-mile delivery. You will leverage your analytical skills to identify operational gaps and formulate strategies to constantly enhance InstaShop’s fleet operation. You will also drive fleet efficiency with your strong negotiation and vendor management skills.
Primary responsibilities
Be responsible for the last-mile operations of allotted zones or projects
Monitor performance daily and make any requisite changes for improvement
Facilitate site visits at driver hubs to ensure fleet quality is as per set standards
Support resource management with rider onboarding, training, and offboarding
Constantly monitor rider performance and speak directly with riders on seeking improvements to drive efficiency
Liaise with the Quality Assurance team and Dispatching team to address functional issues
Work closely and mentor fleet onground coordinators and fleet supervisors to ensure operations are at optimum
Liaise with fleet vendors to track, review, and enhance performance
Partner with Operations and Business teams to enhance fleet operations
Develop insights, build reports, and present fleet analytics to the management
To use InstaShop services as per the company policies in order to provide feedback on how to improve the service
Requirements
2-3 years of experience in last-mile dealing with performance management
History of having directly worked with riders
Superb clarity in communication
Excellent Excel and analytical skills
Top class persuasive skills
Negotiation experience
Excellent written, and verbal communication skills in English.
Able to quickly adopt and take advantage of seemingly unfavorable
Business or engineering related bachelor/masters preferred
Everything you need injust a few clicks
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