Dynamics 365 Functional

4 weeks ago


UAE, United Arab Emirates Brainstorm Recruitment Full time

A leading retail company in Dubai is looking for a IT Manager to join their team.

**Job Description**:
As the ERP & IT Manager for our retail client specializing in selling gaming products, you will be responsible for overseeing and optimizing the company’s technology infrastructure, specifically focusing on the Enterprise Resource Planning (ERP) system and IT operations. Your role will be pivotal in ensuring the smooth functioning of the organization’s processes and enhancing its technological capabilities.

**Responsibilities**:
1. ERP System Management:

- Oversee the implementation, customization, and maintenance of the ERP system to meet the specific needs of the gaming retail business.
- Collaborate with cross-functional teams, such as sales, inventory management, and finance, to ensure the ERP system supports their operational requirements.
- Troubleshoot and resolve ERP-related issues and system discrepancies promptly to minimize downtime and disruptions.

2. IT Infrastructure and Operations:

- Manage and maintain the company’s IT infrastructure, including servers, networks, hardware, and software, to ensure maximum uptime and security.
- Plan and execute IT projects, upgrades, and enhancements to keep the organization at the forefront of technology.
- Implement and enforce IT policies and security measures to safeguard sensitive data and protect against cyber threats.

3. Data Management:

- Ensure data accuracy, consistency, and integrity within the ERP system and other databases.
- Create and generate reports and data analysis to provide valuable insights to management for making informed decisions.

4. Vendor and Stakeholder Management:

- Collaborate with ERP vendors, IT service providers, and other technology partners to ensure effective service delivery and support.
- Liaise with internal stakeholders, including department heads and executives, to understand business requirements and align IT strategies accordingly.

5. Training and User Support:

- Provide training and support to employees to maximize their utilization of the ERP system and other technology tools.
- Offer timely assistance and guidance to end-users in resolving IT-related issues and challenges.

6. Business Continuity and Disaster Recovery:

- Develop and implement disaster recovery plans and data backup strategies to minimize data loss and ensure business continuity in case of IT emergencies.

Qualifications and Requirements:

- Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is a plus.
- Proven experience (typically 5+ years) in ERP system management and IT infrastructure within the retail or gaming industry.
- Strong knowledge of ERP systems, preferably with experience in implementing and customizing ERP solutions for retail operations.
- Proficiency in database management and data analysis.
- Familiarity with IT security best practices and protocols.
- Experience in managing IT projects and teams.
- Excellent problem-solving and communication skills.
- Ability to work collaboratively and efficiently across different departments and levels of the organization.

**Salary**: AED25,000.00 - AED30,000.00 per month



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