Compliance Officer

6 months ago

Dubai, United Arab Emirates Prime Owners Association Management Services Full time

We are currently seeking a dynamic and experienced Operations Manager to lead our operational activities and ensure the efficient functioning of our property management services. As Operations Manager, you will play a pivotal role in managing day-to-day operations, improving processes, and fostering a culture of excellence within our organization.

**Key Responsibilities**:

- Lead and oversee the day-to-day operations of the company, including property management, financial management, vendor relations, and customer service.
- Develop and implement operational policies, procedures, and performance standards to enhance efficiency and effectiveness.
- Collaborate with department heads to set operational goals and align them with the company's strategic objectives.
- Manage and optimize the allocation of resources, including staffing, budget, and technology, to meet operational goals.
- Continuously analyse and improve operational processes to enhance client satisfaction and service delivery.
- Maintain a focus on cost control and financial stewardship by monitoring budgets, expenses, and resource utilization.
- Lead and inspire a high-performing team, providing guidance, training, and development opportunities.
- Foster a culture of customer-centric service excellence, both internally and externally.
- Oversee vendor relationships and contracts, ensuring quality service and cost efficiency.
- Report regularly to senior management and executive leadership on operational performance, challenges, and opportunities.

**Qualifications**:

- Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
- Proven experience in a leadership role within the property management, real estate, or related industry, with at least 3 years of experience.
- Strong operational acumen with a track record of process improvement, cost management, and achieving operational objectives.
- Excellent communication and interpersonal skills, with the ability to lead, motivate, and inspire teams.
- Proficiency in using operational management software and tools.
- Strong problem-solving and decision-making abilities.
- Exceptional organizational and time management skills.
- Knowledge of local, state, and federal laws and regulations pertaining to homeowner associations and property management.
- Ability to work collaboratively with other departments, vendors, and clients to meet operational goals.
- Commitment to a high level of client service and client satisfaction.We are currently seeking a dedicated and experienced Facility Manager to join our team. As a Facility Manager, you will play a pivotal role in overseeing and managing the maintenance and the day to day upkeep of the properties assigned to you.

**Key Responsibilities**:

- Provide strong leadership and management for homeowner associations, ensuring they operate efficiently in accordance with governing documents, bylaws, and regulations.
- Act as the primary point of contact for association boards, offering expert guidance and support in their decision-making processes.
- Oversee financial management, including budget preparation, financial reporting, and assessment collections, with a focus on strategic financial planning.
- Coordinate and attend association meetings, including annual meetings and board meetings, and prepare meeting agendas and minutes.
- Collaborate with vendors, contractors, and service providers to ensure the timely completion of maintenance and repair projects, emphasizing quality and cost-effectiveness.
- Handle member inquiries and concerns professionally, addressing issues and maintaining a high level of customer satisfaction.
- Lead in the development of long-term strategic plans and capital improvement projects, ensuring they align with association goals and objectives.
- Ensure compliance with local, state, and federal laws and regulations governing homeowner associations, staying abreast of industry best practices and emerging trends.
- Mentor and guide junior association managers within the team.
- Maintain accurate records, documents, and files related to each association under management.

**Qualifications**:

- Bachelor's degree in Business Administration, Real Estate, or a related field (preferred).
- Proven experience in homeowner association management, property management, or a related field.
- Strong knowledge of association operations, governance, and financial management, with a minimum of 3 years of relevant experience.
- Excellent communication and interpersonal skills, both written and verbal, with a demonstrated ability to build and maintain positive client relationships.
- Exceptional organizational and time management abilities, including proficiency in project and team leadership.
- Proficiency in using property management software and tools.
- In-depth familiarity with local and state laws and regulations pertaining to homeowner associations.
- Ability to work independently and as par

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