Travel & Tourism Manager

6 months ago


Dubai, United Arab Emirates VFS Global Full time

We are seeking highly motivated Customer Service and Operations Manager with expeience in Travel & Tourism Industry to join our team. In the role, your primary responsibility will be to provide exceptional service to visa applicants and other visitors.

**Experience in Travel & Tourism Industry preferred.**

**Key Responsibilities**:

- Manage all day to day activities (administrative and functional) conducted
- Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role
- Provide assistance to staff when needed and handle applicant/customer escalations
- Liaise with various support functions to handle team related queries.

**Qualifications**:

- High school diploma or equivalent. A bachelor's degree is a plus.
- Excellent communication and interpersonal skills.
- Customer service-oriented with a strong dedication to customer satisfaction.
- Ability to handle a high volume of customers while maintaining composure and professionalism.
- Detail-oriented and organized with good time management skills.

**Knowledge & Key Skills**:

- Basic Knowledge of Computer skills
- Proficiency in MS office & good typing speed
- Adaptability and presence of mind to handle customer queries and complaints\
- Knowledge of local language
- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

**Behavioral Competencies and Functional Competencies**
- Entrepreneurship
- Operation Management
- Quality & Service Orientation
- Project Management
- Teamwork & Collaboration
- B2C Sales
- Diversity Sensitivity
- Client (mission) Management
- Personal & Professional Development

**Salary**: From AED5,000.00 per month

Application Question(s):

- Do you require visa sponsorship ?

**Experience**:

- travel & tourism: 3 years (preferred)

**Language**:

- Arabic (preferred)

License/Certification:

- Driving License (preferred)


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