Ci-ops Coordinator

2 months ago

Sharjah, United Arab Emirates NielsenIQ Full time

**Job Description**:
The Field Interviewer is responsible for conducting respondent interviews accurately and in a professional manner. Nielsen data collection methods vary by country and project but include Face-to-Face or Telephone interviews. Field Interviewers must follow standard procedures at all times and adhere to specified project requirements and timing.
- ** Working Week**: Maximum 8 hours per day, 6 days per week
- ** Location**: Sharjah & Dubai
- ** Job Status**:Full time interviewer
- ** Pay Information**: Monthly fixed salary

Project Management:

- Conduct interviews in a professional manner and record respondent information and responses accurately
- Understand the requirements of each assigned project including the questionnaire, survey method and support forms
- Execute interviews according to Nielsen standards and project requirements
- Comply with all confidentiality and security requirements
- Make proper introductions when contacting/screening people for a project
- Read the questionnaire script exactly as written
- Ensure all responses and outcomes are recorded truthfully and accurately
- Make every effort to achieve and adhere to assigned project quotas
- Ensure interviewing starts and finishes on the specified dates to meet delivery schedules
- Carry out all interviews during the standard hours of interviewing
- Return all survey materials to the Field Supervisor at the end of a project (or as requested)
- Respond to queries in a timely manner
- _ Face-to-Face interviews:_ Ensure ID badge is current and displayed at all times
- _ Computer Assisted Personal Interviews (CAPI):_ Fully understand how to use and care for the mobile device, including maintaining a usable battery level and syncing the data after interviewing (or as requested)

General:

- Conduct all interviews and respondent interactions in a professional and courteous manner, leaving respondents with a positive view of Nielsen
- Dress appropriately for the interviewing environment
- Foster honest, two-way communication with End to End Coordinators and Field Supervisors, as well as with other project resources and teams
- Communicate the following to Field Supervisor in timely and objective manner:

- Concerns regarding training and/or project requirements
- Non-project related queries/issues of concern
- Work-related incidents, including security incidents

Accurately estimate time, expenses, KMs/mileage, etc.

**Qualifications**:
**CORE COMPETENCIES AND EXPERTISE**:

- Basic understanding of the field interview process; previous interviewing experience would be an advantage
- Strong communication; good “people skills” and a pleasant manner
- Organized and reliable; strong work ethic and highly motivated
- Detail-oriented; able to easily follow project instructions and field procedures
- Thorough understanding of the related Nielsen SOPs and fieldwork standards
- Good command of local language-Arabic; English (verbal & written) would be an advantage
- Clean, professional appearance with a clear speaking voice
- _ For CAPI/CATI Interviewers:_ Computer literacy and accurate keyboard skills

Additional Information

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

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**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

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