Maintenance Coordinator

1 week ago


Sharjah, Sharjah, United Arab Emirates Americana Restaurants Full time

Job Purpose

Americana Maintenance is responsible for the Total Facilities Management of 2000 F&B stores, offices, commissaries, malls and other properties throughout the region. Working closely with Senior Country Maintenance Manager to manage the Reactive & Preventive Maintenance Administrative tasks; AMC (Internal & External) Management.

Projects and projects handover

  1. NSO: Review, obtain and save the documents as per checklist. Coordinate with Projects and Maintenance supervisor for site inspection and takeover for 2022 & 2023 NSO. Prepare and manage Energy Checklist, Asset Register, Snag list and Warranties uploaded in Service Max.
  2. Remodel: Review, obtain and save the documents as per checklist. Coordinate with Projects and Maintenance supervisor for site inspection and takeover for 2022 & 2023. Remodel Asset Register Snag list, Warranties uploaded in Service Max.
  3. Off Premises Projects: Coordinate with Supplier, Operations and Field teams to track the project status. Prepare brand wise report on delivered equipment and share the same with management. Schedule/Conduct weekly meetings with AC contractor and supervisors to track and monitor the progress of ongoing AC retrofit projects. Prepare reports on project completion, progress and share the tracker with Ops and Maintenance management.

Key Responsibilities

  • Management: AMC Implementation summary tracker management. Verify if the tracker is updated and submit report. Status and inventory management summary tracker management. Tracker to maintain recording monthly objective review.
  • CAPEX - Kitchen Equipment's: Monitor warranty calls and analyze route cause of breakdown. Highlight operational misuse wherever necessary and ensure actions are taken accordingly. Monitor warranty service provider performance, prepare report and share the same with procurement/stakeholders to highlight concerns.
  • Prepare CAPEX Budget Sheet: Coordinate with supervisors to schedule look and feel store visits during budget time and prepare list of complete CAPEX jobs (AC, Equipment, Décor, Signage etc.) required for 2024.
  • Administration - Implementation of SOP: Schedule all Weekly & Monthly Meetings with Internal Team & AMC vendors & operations. Weekly, Monthly Business Review Report - Maintenance & Operations. Schedule meetings with external and internal stakeholders whenever necessary. General administration tasks of creating presentations for BRMs, quarterly reviews, additional business cases.
  • Field Team SLA: 90 % of SLA for reactive maintenance jobs. Support our stores through maintenance services by: Responding to work order requests with a success rate of 90%, ensure our teams are productive with minimum 10 jobs per day per technician, root cause each month the 10 assets generating the most work & sign off review. Ensure no critical kitchen equipment is off-sale more than 24hrs awaiting spare parts.

Qualification & Experience

Education:

  • Engineering Graduate or Equivalent technical qualification
  • Good communication, time, and stakeholder management skills

Experience:

  • 0-2 years of applicable administrative work experience in facilities, construction, maintenance, MEP, HVAC operations and Management.
  • Advanced MS Excel
  • Advanced MS PowerPoint

Nice-to-have:

  • Strong hands-on experience on Kitchen Equipment and MEP, plus good knowledge of UAE market in terms of authority regulations, malls/landlord requirements.

Skills and Abilities:

  • Working knowledge of any field maintenance system
  • Expert in Preventative Maintenance approach to engineering
  • Knowledge of Health, Safety and Legal Compliance regulations
  • Ability to lead
  • Must possess a positive attitude, work well with stakeholders inside and outside the department and have good oral and written communication skills in English & Arabic
  • Must be a self-motivated, independent worker who can take limited direction while making good decisions in the workplace

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