IT Coordinator
1 week ago
Position Name:Deskside Support Engineer
Responsibilities:- Tech-savvy people whoare self-motivated enough to provide consistent customer supportwith minimal supervision will thrive in thisrole.
- On any given day, desksidesupport professionals perform on-site or remote servicing, repair,and installation of computer hardware, software, and networks.
- Most deskside supportprofessionals work full time in an office environment. However,many do not work common nine-to-five hours. Due to their vital rolein supporting businesses 24/7, they may be required work nights orweekends.
- Deskside support technicians takerepair requests in in person and by email, phone, or live chat.
- Offer Customer Service,Problem-Solve Computer Issues, Provide Hardware and ApplicationSupport, Install Software Upgrades, Create and MaintainDocumentation.
- Offer Customer Service,Problem-Solve Computer Issues, Provide Hardware and ApplicationSupport.
- CIS Deskside Supportwith 2 to 5 years of Experience in Maintaining, analyzing,troubleshooting, and repairing hardware and computer systems is thejob of deskside support.
- ITIL foundation
- Network trouble shooting skills
- VIP Support skills
- MAC & Windows support
- Effective communication inEnglish and local language (Japanese) aremandatory
- Strong experience as Desktopsupport engineer
- Strong experience in supportingexecutive level users
- Nexthink
- ITIL foundation
- SCCM
- MAC & Windowscertified
One of the world's leadingprofessional services companies, transforming clients'business, operating and technology models for the digital era.
Their unique industry-based, consultative approachhelps clients envision, build and run more innovative and efficientbusinesses.
Headquartered in the U.S., this company isone of the Fortune 500 companies and is consistently listed amongthe most admired companies in theworld.
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