Analyst, Client Operations

6 months ago

Dubai, United Arab Emirates Hex Trust Full time

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

**POSITION OBJECTIVE**

As Hex Trust is growing rapidly and constantly enhancing our products and services, we are looking to add a highly passionate and capable individual to our Customer Support team to help communicate with our customer and user base via a variety of media and channels. This is a fantastic opportunity to join an industry leading name and be part of a dynamic and international team. You will be able to make a real impact and have the opportunity to be the invaluable bridge between our customers and users, our product team and all front-office functions.

**DUTIES & RESPONSIBILITIES**
- Interact directly with customers and users as part of the Customer Support team to understand their needs and how those can be addressed through content;
- Maintain and manage all customer
- and user-facing content;
- Maintain clean, accurate, well-organized content, while supporting product updates and launch plans;
- Create and manage content in different formats (video, written, etc.) to help our users succeed in using our products and services;
- Work with the Customer Support team to identify and develop the best channels and strategies to communicate with customers and users;
- Support the Customer Support team with daily/weekly/monthly activities as needed;
- Coordinate with our Marketing and Design teams to ensure branding and design consistency, correct handling of multiple versions of content and image assets across a multitude of product features customer segments and user roles;
- Help the team to identify and drive ways to continuously improve upon production processes as you work with the various functions both internally and externally.

**Requirements**:

- Must have an excellent command of spoken and written English;
- Excellent at creating content in different formats (video, written, etc.) whether directly or in collaboration with other team members. We would love to see examples of your work to be discussed during the interview;
- Ability to build strong relationships with people, understand their needs and goals, identify creative solutions, and manage action items through to completion;
- Experience with G-Suite;
- Excellent interpersonal and communication skills;
- You are expected to actively validate your own work, maintaining the highest level of quality in everything that you do;
- Ability to work under pressure in a fast moving environment and to deliver multiple projects to deadline;
- Attentive to detail, strong sense of responsibility and able to work independently.

**Benefits**

As one of the leading Web3 innovators, **Hex Trust **offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our **R.A.P.I.D.** culture:

- **R**espect and Inclusion
- **A**gile
- **P**assionate
- **I**ndivisible
- **D**riven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

- Flexible Work Arrangements
- Professional Learning and Development Opportunities
- Elevate your work using cutting-edge technology
- Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
- Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status._

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