Guest Relation Executive

2 months ago

Al Barsha, United Arab Emirates K Four Technical Services LLC Full time

RESPONSIBILITIES (includes but not limited to):
GUEST RELATIONS
- Direct communications with guests before arrival to coordinate a smooth check-in.
- Welcome guests during check-in and giving a fond farewell to guest while checkout.
- Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest.
- Handling guest complaints and concerns in an efficient and timely manner. **Should possess detailed information about the Apartment/Villa, location attractions and city.**:

- Providing excellent customer service as per company standards. **Maintain up-to date information on arrivals, departures and apartment condition.**:

- Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles.
- Upselling of available services such as City tours Breakfast delivery, Airport drop off and many more plays a crucial part.
- Perform basic cashier activities as and when required for collecting/refunding to the guests. **Give proper and complete handover to the next shift.**:

- Coordinating and multi-tasking job duties in a busy environment
- Follow the house rules and policies laid down by the management. **Adhere to strict staff grooming and hygiene standards.**:

- Consciously and continuously strive to better his/ her skills and increase his/her knowledge. **Conduct pre-arrival, post-departure, initial, on-request and any type of other property inspection and report when required.**:

- Constantly improve GRO’s upselling, inspection, guest meeting and communications experience. **When required, transport housekeepers or company staff, as well as deliver required items to the guests to the required location/destination.**:

- Do other similar tasks as assigned by the management time-to-time. PROPERTY INSPECTIONS **Conduct new property initial and final inspections and inventorisation.**:

- Existing property scheduled inspections to check inventory/maintenance/housekeeping related issues.
- Inventory and missing items list submission to the relevant departments
- Uploading all images/media to laptop and creating professional reports using given tools after inspections.
- To schedule maintenance inspections and make sure the issues are reported on time
- To make sure property is properly arranged and decorated before photoshoot
- To make sure properties are in a good shape before each owner stay or handover

REQUIRED SKILLS
- Minimum of 2 years experience in guest relations or relevant field.
- Excellent communication skills (both verbal and written).
- Excellent time management and organizational skills with attention to detail.
- Collaborative team player.

WHAT WE OFFER
- Competitive Basic Salary
- Transportation allowance
- Visa/EID/Medical Fitness Covered
- Medical Insurance
- Annual Paid Leave
- Ticket every 2 years

ADDITIONAL INFORMATION
- Off days are fluctuating and are not fixed

Ability to commute/relocate:

- Al Barsha: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Gust Relation in UAE: 2 years (required)

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