Guest Relations Agent

3 weeks ago


ras al khaymah, United Arab Emirates IHG Hotels & Resorts Full time
Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner Keeping close contact with guests for feedback, complaints and compliments – and following it up Managing, recording and resolving guest or customer complaints promptly Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
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