Umrah & Ticketing Consultant

2 weeks ago


Dubai, United Arab Emirates holidayys.com | Holidays Tours LLC Full time

Job Description for Ticketing and Umrah Consultant Responsibilities:

- **Client Interaction and Consultation**:

- Conduct detailed consultations with clients to understand their travel requirements and preferences.
- Provide accurate and up-to-date information about Umrah packages, including travel itineraries, accommodation options, and associated costs (Indeed) (Indeed).
- **Booking and Ticketing**:

- Handle the entire booking process for flights, hotels, and other travel-related services using Global Distribution Systems (GDS) like Sabre and Galileo (Indeed).
- Ensure compliance with airline ticketing rules and regulations.
- **Customer Service and Support**:

- Address client inquiries and concerns promptly, offering solutions and ensuring customer satisfaction.
- Maintain professional communication with clients, providing personalized assistance and support throughout the travel process (Indeed) (Indeed).
- **Sales and Marketing**:

- Advise clients on suitable options based on their budget and requirements, aiming to cross-sell additional services such as tours, transportation, and sightseeing (Indeed).
- Develop and maintain strong relationships with clients to encourage repeat business and referrals.
- **Administrative Duties**:

- Keep records of bookings, transactions, and client communications.
- Stay updated with the latest travel industry trends, regulations, and destination information relevant to Umrah travel.

Skills and Qualifications:

- **Experience**: At least 2 years of experience in the travel industry, with specific experience in Hajj and Umrah sales being highly desirable (Indeed).
- **Technical Skills**: Proficiency in using GDS systems for booking and ticketing.
- **Communication Skills**: Strong verbal and written communication skills, with the ability to interact effectively with clients from diverse backgrounds.
- **Customer Service**: Exceptional customer service skills with a focus on providing a high level of personalized assistance.

Pay: AED3,000.00 - AED4,500.00 per month


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