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Corporate Travel
1 week ago
Job Title: Corporate Travel & Tours Consultant/Ticketing Staff
Reports To: Travel Manager
Location: Dubai, UAE
**Job Type**: Full-Time
Job Summary:
As a Corporate Travel & Tours Consultant/Ticketing Staff, you will be responsible for managing corporate travel arrangements, providing excellent customer service, and ensuring seamless travel experiences for clients. Your primary role includes booking flights, hotels, car rentals, and other travel-related services, as well as issuing and managing travel tickets. You will work closely with clients to understand their travel needs and provide tailored travel solutions.
Key Responsibilities:
- **Travel Arrangements**: Plan and book travel itineraries, including flights, accommodation, car rentals, and other travel-related services for corporate clients.
- **Ticketing**: Issue, reissue, and manage travel tickets, ensuring accuracy and compliance with airline regulations.
- **Customer Service**: Provide exceptional customer service, addressing client inquiries and resolving travel-related issues promptly.
- **Cost Management**: Negotiate with suppliers to secure the best travel deals and manage travel budgets effectively.
- **Travel Documentation**: Ensure all necessary travel documents (passports, visas, insurance) are up to date and in order.
- **Travel Policies**: Adhere to and enforce company travel policies, ensuring compliance with corporate travel guidelines.
- **Reporting**: Generate and analyze travel reports, providing insights and recommendations to improve travel efficiency and cost-effectiveness.
- **Emergency Assistance**: Provide support and assistance during travel emergencies or unexpected changes.
- **Technology Utilization**: Utilize travel management software and booking systems to streamline the travel booking process.
- **Supplier Relationships**: Build and maintain strong relationships with travel suppliers and partners.
Qualifications:
- **Education**: A degree or diploma in Travel and Tourism, Hospitality, or a related field.
- **Experience**: Previous experience in corporate travel consulting or ticketing is preferred.
- **Skills**:
- Strong knowledge of travel booking systems (e.g., GDS such as Amadeus, Sabre, or Galileo).
- Excellent communication and customer service skills.
- Attention to detail and strong organizational skills.
- Ability to multitask and manage time effectively.
- Proficiency in Microsoft Office Suite.
- **Certifications**: Relevant travel industry certifications (e.g., IATA) are a plus.
Key Competencies:
- **Customer Focus**: Prioritize the needs and satisfaction of clients, providing personalized and efficient travel solutions.
- **Problem Solving**: Ability to handle and resolve travel-related issues and emergencies calmly and efficiently.
- **Negotiation Skills**: Strong negotiation skills to secure the best deals and manage travel costs.
- **Team Collaboration**: Work collaboratively with team members and other departments to ensure a seamless travel experience.
- **Adaptability**: Ability to adapt to changing travel trends and regulations, staying updated with industry developments.
Work Environment:
- **Office Environment**: Primarily office-based, with some potential for remote work depending on company policy.
- **Travel**: Occasional travel may be required for industry events or supplier meetings.
Application Process:
**Experience**:
- corporate travel: 5 years (required)
License/Certification:
- Drivers License (preferred)
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