Room Service Order Taker at Intercontinental Ras Al

6 days ago

Ras alKhaimah, United Arab Emirates IHG Full time

**About us**
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. The InterContinental® Ras Al Khaimah Mina Al Arab Resort and Spa comprises 351 keys, a health club, a spa, and two pools. Covering an area of 43,770 sqm, the resort is a short drive from famous archaeological sites such as Dhayah Fort and Sheba’s Palace. Set on a headland surrounded by protected coastal wetlands with lush landscaping fronting a sweeping beach on one side and a man-made waterway on the other, the guest rooms, suites, and chalets offer panoramic water views.
**Your day to day**:

- Involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly - Should have very good telephone etiquettes. - Punches the food and beverage orders on to the Point of Sales systems - Know all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request - Be attentive to unexpressed guest’s needs - Display excellent conversation skills and selling techniques at all times. - Write down all information’s clearly. Highlight special request. - Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. - Perform department/outlet opening or closing duties as required. Ensure that Room Service stations are clean and maintained throughout shift - Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident - to the Supervisor or Manager on duty - Take action to solve guest problems/complaints and use established guidelines for any service recovery - to ensure guest satisfaction - Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service - May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
**What we need from you**:

- Being passionate about people and service - Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor. - Ability to comply to local laws regarding food handling or serving of alcohol - Reading and writing abilities are used often when taking orders, completing paperwork, etc. - Basic math skills are frequently used when handling cash and credit - Have the ability to work a flexible schedule including nights, weekends and/or holidays
**What we offer**
Job Reference: EMEAA30164

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