Risk Management Manager

5 days ago

Dubai, United Arab Emirates Visa Full time

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
**Job Description** The Role**

The incumbent will run the execution of Visa’s risk policies and programs in the areas of Ecosystem Security and Integrity - across Issuers, Acquirers and Third Party Agents (TPA) / Vendors of the Central & Eastern Europe, Middle East and Africa (CEMEA) region. These risk programs have the objectives of maintaining a resilient payment ecosystem and its integrity, by identifying and remediating high risk clients and TPAs / Vendors as well as by eliminating illegal / unethical merchants.

The Visa Integrity Risk Program (VIRP) ensures the integrity of the payments ecosystem in compliance with Visa’s rules and applicable laws. Violators are notified with corrective action to be taken. Visa Fraud and Dispute Management programs help identify Issuers and Acquirers exceeding high risk thresholds, requiring intervention from Visa, aimed at education, risk mitigation and in the absence of acceptable course correction, notification and penalties, as defined in Visa’s rules.

TPA and Data Security programs ensure compliance of ecosystem stakeholders to PCI DSS and Visa rules compliance. This role includes frequent interactions with internal stakeholders including Risk Managers (RMs), Business Teams, and Global Risk counterparts. The role will provide opportunities to communicate with clients and other external stakeholders around risk program notifications. The role is part of the CEMEA Risk Strategy & Operations team, with a direct reporting to the Head of Ecosystem Security and Integrity.

**Responsibilities**
- Support the execution and administration of VIRP in CEMEA, conducting the preliminary review of the clients processing or requesting to process High Integrity Risk (HIR) transactions.
- Ensure proper tracking of clients, merchants, and Payment Facilitators (PF) in High Integrity Risk (HIR) segment and preparation of required reports and insights in a timely and accurate manner, and coordinating the execution the defined action plans with the Clients, Risk Managers, and Global Risk stakeholders.
- Manage and execute the High Integrity Risk (HIR) merchant registration requirements with support from Centre of Excellence (CoE) Global Risk representatives.
- Support the execution of other Ecosystem Risk Programs (Visa Fraud and Dispute Management Programs) with highest standards of quality and timeliness, in compliance to the respective Program Manuals and Procedures, closely working with CEMEA Ecosystem Security & Integrity team members and the CoE resource.
- Conduct quality assurance checks on financial transactions including Non-Compliance Assessment (NCA) decisions and Billing files to ensure zero errors and timely submission.
- Track the clients and entities performance and compliance to imposed Risk Conditions. Coordinate the preparation of reports and materials for Risk Conditions review with stakeholders and management. Manage and coordinate execution of action items agreed by Management and Stakeholders, including imposing / relaxation of Risk Conditions, prepare formal communication collateral, etc..
- Conduct deep-dives into Client Performance, perform trends investigation and prepare actionable insights for senior Risk and Business management.
- Manage and execute the annual billing process for Third Party Agents and Approved Vendors with accuracy and timeliness.
- Review and recommend proposed global changes to policies and programs, incorporating requirements of the region and recommending appropriate decisions.
- Identify opportunities for and carry out process simplification and automation.

**Qualifications**
- 5+ years of relevant risk management or operations experience in a high volumes process management environment having clearly laid out policies, controls, delegation matrix and service level agreements (SLAs).
- Minimum bachelor’s degree.
- Strong experience of managing merchant acquiring risk.
- Result-oriented with good problem-solving skills.
- Excellent interpersonal, communication, presentation, and organizational skills.
- Good knowledge and practical experience with SQL, Python and Tableau in performing data analysis, data visualization and automation of data extraction & further management.
- Excellent project management, influencing and negotiation skills.

**Additional Information**
Visa is an EEO Employe

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