City Manager

4 weeks ago


Dubai, United Arab Emirates Talabat Full time

Role Summary

Ensuring a seamless delivery experience is an integral part of ordering food

online. Talabat aims to bring the best in class delivery experience to users.

This role will be working to build a great food delivery fleet and scaling

logistics in every city.

We are looking for an experienced and skilled Country Operations - UAE to

responsible for managing and optimizing the delivery network in the region,

ensuring timely and efficient deliveries to our customers, and driving

operational excellence. If you are a strategic thinker with exceptional

leadership and communication skills, we encourage you to apply.

What's On Your Plate?
- Develop and implement logistics strategies to optimize delivery times, minimize costs, and enhance customer experience
- Plan and execute the daily operations of the delivery network, including managing the fleet, drivers, and delivery partners
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions
- Build and maintain strong relationships with delivery partners and vendors to ensure seamless operations
- Collaborate with cross-functional teams to drive innovation, efficiency, and growth
- Ensure compliance with local regulations and company policies
- Prepare hiring targets for the city basis the demand growth plan
- Support and Engagement - It’s not only important for us to constantly motivate our fleet, but also keep them informed on how they’re doing on
- a real-time basis.
- Build efficiency in support processes for improving Rider experience
- Resolve rider issues and run retention programs for Riders in a cost-effective manner
- Define Rider service quality parameters for better customer and merchant experience
- Monitor key quality metrics at Rider level and ensure they are under tolerance level
- Run exercises for filtering delivery executive for non-adherence to quality standards
- Design the payout and incentive structure

What Did We Order?
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related field. Master's degree preferred.
- Minimum 7 years of experience in logistics operations, with at least 3 years in a leadership role
- Strong understanding of logistics and supply chain management principles and practices
- Proven track record of successfully managing large-scale logistics operations
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced and dynamic environment
- Proficient in using logistics management software and tools



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