City Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Talabat Full time
Role Summary

Ensuring a seamless delivery experience is an integral part of ordering food

online. Talabat aims to bring the best in class delivery experience to users.

This role will be working to build a great food delivery fleet and scaling

logistics in every city.

We are looking for an experienced and skilled Country Operations - UAE to

responsible for managing and optimizing the delivery network in the region,

ensuring timely and efficient deliveries to our customers, and driving

operational excellence. If you are a strategic thinker with exceptional

leadership and communication skills, we encourage you to apply.

What's On Your Plate?

  • Develop and implement logistics strategies to optimize delivery times, minimize costs, and enhance customer experience
  • Plan and execute the daily operations of the delivery network, including managing the fleet, drivers, and delivery partners
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions
  • Build and maintain strong relationships with delivery partners and vendors to ensure seamless operations
  • Collaborate with crossfunctional teams to drive innovation, efficiency, and growth
  • Ensure compliance with local regulations and company policies
  • Prepare hiring targets for the city basis the demand growth plan


Support and Engagement
  • It's not only important for us to constantly motivate our fleet, but also keep them informed on how they're doing on
- a real-time basis.

  • Build efficiency in support processes for improving Rider experience
  • Resolve rider issues and run retention programs for Riders in a costeffective manner
  • Define Rider service quality parameters for better customer and merchant experience
  • Monitor key quality metrics at Rider level and ensure they are under tolerance level
  • Run exercises for filtering delivery executive for nonadherence to quality standards
  • Design the payout and incentive structure
What Did We Order?

  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related field. Master's degree preferred.
  • Minimum 7 years of experience in logistics operations, with at least 3 years in a leadership role
  • Strong understanding of logistics and supply chain management principles and practices
  • Proven track record of successfully managing largescale logistics operations
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders
  • Strong analytical and problemsolving skills
  • Ability to work in a fastpaced and dynamic environment
  • Proficient in using logistics management software and tools


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