City Manager

7 months ago


Dubai, United Arab Emirates Score Plus - Inlingua School of Languages – Dubai Full time

**Impact & Scope**

The City Manager serves as General Manager of a Score Plus Education Center. This Center provides Test Preparation, Admissions Consulting, Languages Training and Academic Tutoring support to students’ seeking to excel a career for higher studies and better employment opportunities. The City Manager oversees all aspects of the center including staffing, sales, service, academics, and the overall center P & L. He/she will hire, manage, and coach a team of counselors/ad visors and coordinators to achieve financial, service, and academic outcomes.

**Desired Skills & Experience**

**Leadership**
- Recruit, train, manage and coach a team to achieve desired sales, service and academic outcomes
- Provide ongoing development and training opportunities for team
- Contribute to the overall performance of The Princeton Review programs

**Business Development & Strategy**
- Drive growth of the Center business through development and execution of marketing and sales plans
- Providing complete information to clients based on their needs and aspirations
- Encouraging telephonic leads and leads from other sources to walk into the center for counseling
- By cross-selling relevant products
- Hire, train and coach team to achieve targets
- Create a welcoming and supportive Center culture for our students and Parents
- Oversee the academic progress of students and assist them in planning their studies and achieving their goals
- Work collaboratively with other departments including outside sales, curriculum, and executive leadership to improve outcomes
- Ensure proper staffing and provide ongoing training and development of staff
- Manage key performance metrics including sales, student retention, academic excellence, and expense management
- Ensure excellence in all student experiences in the local center. Provide enthusiastic, hands-on customer service.
- Conduct presentations to school counselors, prospective and enrolled students
- Develop and maintain relationships with high schools, colleges and institutions within the territory.
- Oversee facilities management
- Administer and Coordinate Center Licenses, Staff Visas and other day to day Center Operations as per the requirement of the Corporate Office.

**Knowledge, Skills & Abilities**
- Ability to build, manage, and motivate a high-functioning team.
- Hiring, managing, coaching and performance assessment skills
- Excellent interpersonal, communication, presentation, and leadership skills
- Strong problem-solving, decision-making capabilities and strong analytical skills
- Organizational and long-range planning skills
- High Energy Level
- Confident and optimistic demeanor and the ability to thrive in a fast-paced environment
- Results focus with a passion for customer service and business growth
- Ability to work effectively in a dispersed workforce

**Requirements**:

- Bachelors or Masters Degree (B.E / B.Tech. / MBA /M.Sc / M.Com)
- 5+ years experience with at least 3 years in a managerial role in education industry. Further previous experience in a teaching or training role will be preferred
- Must be willing to work extended hours (including evenings and weekends), as needed, to meet business objectives


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