Assistant SPA

1 week ago


Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

Job Number

Job Category Spa

Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB SUMMARY


Position has responsibility for supervising and coordinating activities of employees delivering spa & recreation services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas.

Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

LEADERSHIP COMPETENCIES

Skills and Knowledge
-
Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

-
Analytical/Critical Thinking

  • The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

CORE WORK ACTIVITIES

  • The following are specific responsibilities and contributions critical to the successful performance of the position:_
  • Adapting and role modeling brand standards at all times
  • Training and inspecting the team on sanitation, maintenance of the facilities etc on a daily basis.
  • Walking around all areas such as pool, retail, gym, spa etc. regularly to observe any issues and or concerns regarding standards and or maintenance.
  • Responsible for AES in the department by role modeling Marriott culture and holding everyone accountable fairly and consistently.
  • Training and developing the team to execute all job responsibilities.
  • Motivate and hold team accountable
  • Walk the talk and align with managers to ensure positive environment.
  • Responsible for guest voice and tripadvisor results by training, role modeling and by holding people accountable.
-
Assisting and Caring for Others:

  • Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
-
Demonstrating Knowledge:

  • Demonstrating knowledge of jobrelevant issues, products, systems, and processes.
-
Managing Daily Operations of the area or department:

  • Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
-
Modeling Appropriate Behaviors:

  • Serving as a role model to demonstrate appropriate behaviors.
-
Supervising Associates:

  • Supervising and managing associates. Managing all daytoday operations. Understanding associate positions well enough to perform duties in associates' absence.
-
Exceeding Customer Expectations:

  • Providing services that are above and beyond for customer satisfaction and retention
-
Coaching and Developing Others:

  • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
-
Improving Service:

  • Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
-
Ordering, managing, and providing Supplies:

  • Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
-
Scheduling Work and Activities:

  • Scheduling events, programs, and activities, as well as the work of others.
-
Administering Performance Appraisals:

  • Participating in the performance appraisal system process, giving feedback when needed
-
Ensuring Communication of Expectations and Objectives
  • Ensuring that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns
-
Supporting Management of Spa & Recreation Operations and Budgets: Assumes the responsibilities of the Spa Director in his/her absence.

  • Manages overall operations of spa & recreation department.
  • Ensures all employees have the proper supplies, equipment and uniforms.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Manages supplies and equipment inventories within budget.
  • Maintains cleanliness of spa & recreation and related areas and equipment.
  • Manages pool and activities staff to ensure brand standards of hospitality and cleanliness are met.
  • Ensures all facilities are in appropriate operating condition.
  • Schedules work/repairs as needed with the Director of Services and Engineering Department.
  • Maintains and enforces safety

  • Spa Receptionist

    1 week ago


    Dubai, Dubai, United Arab Emirates Divine Luxury Spa Full time

    Greet and welcome spa clients in a friendly and professional manner Schedule appointments and manage the spa's booking system Assist clients in selecting appropriate spa services and packages Answer phone calls, respond to inquiries, and provide information about the spa's offerings Maintain cleanliness and organization of the spa reception area Process...


  • Dubai, Dubai, United Arab Emirates Hireget Full time

    About us:At Hireget, we redefine success in talent solutions. As a premier consulting firm, we specialize in Executive Search, Staff Management, and Training & Development.Responsibilities: Assist the Spa Manager in managing daily spa operations, including scheduling, staffing, and inventory management. Supervise spa staff and provide guidance, training, and...


  • Dubai, Dubai, United Arab Emirates Kerzner International Resorts Full time

    Assistant Manager, Spa - SIRO One Za'abeel(9212)SIRO One Za'abeel is more than a hotel - it's a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality - through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.Our hotels empower...


  • Dubai, Dubai, United Arab Emirates Four Seasons Hotels And Resorts Full time

    Assisting the Spa Management to achieve departmental goals such as People development (coaching, training, standard testings...) and ensuring an active communication with Supervisors and employees Contributing to Product enhancement (spa menu engineering, new policies, sourcing new retail...) and Profit achievement (Upselling programs, Retail goal,...


  • Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time

    Assisting the Spa Management to achieve departmental goals such as People development (coaching, training, standard testing) and ensuring an active communication with Supervisors and employeesContributing to Product enhancement (spa menu engineering, new policies, sourcing new retail) and Profit achievement (Upselling programs, Retail goal, maximizing Team...

  • Spa Concierge, SPA

    1 week ago


    Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Position: Spa Concierge, Spa & Wellness (Full time #537315)Property / Office: Mandarin Oriental Jumeira, DubaiLocation: Dubai, United Arab EmiratesSpa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, perform Point of Sales activities including retail and checking in and checking out all guests in a...

  • Ladies Spa Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Spa 23 Fitness and Lifestyle Full time

    Job Title: Female Salon & Spa Manager Dubai, UAERequirements:Our client is looking to hire a full-time in-house Female Salon & Spa Manager to be based in Dubai, UAE.Remote work is not accepted.Salary: 5K- 6K AED /month + commissions (20 AED per newly onboarded customer) + 2 complementary spa treatments per month (up to the candidate's choice)(work visa +...


  • Dubai, Dubai, United Arab Emirates Story92 House of Beauty Full time

    We are looking for Female Spa Attendant for our newly opening branch in Business BayAs a Spa Assistant, you are required to:Deliver an excellent Guest and Team Member experience General Cleaning of all areas including lockers, treatment rooms, entire floor area Maintains the cleanliness and order of the facility to include sweeping, mopping, and trash...


  • Dubai, Dubai, United Arab Emirates Conrad Hotels & Resorts Full time

    1- Spa Assistant ManagerJob: Full TimeLocation: Dubai, UAEDescription:The Spa Assistant Manager in Conrad Dubai is responsible for the coordination and reservations of spa groups and events and for training for the spa desk, reservations and spa attendants. Responsible for the initiation of programs to increase revenue, customer service levels, and team...


  • Dubai, Dubai, United Arab Emirates Anantara Full time

    Company DescriptionThe driving force behind a vibrant network of spas, MSpa International develops and manages unique spa concepts tailored for the Anantara Spa, AVANISPA, Mandara Spa, Aequalis and Balance brands worldwide.Job Description:You will have full accountability for managing the individual spa unit. This position requires commitment to achieving...

  • Spa Supervisor

    1 week ago


    Dubai, Dubai, United Arab Emirates izil cosmetics industries LLC Full time

    Spa Supervisor is to lead a spa team to deliver exceptional service to their clients and ensure that a spa's operations run smoothly. In addition to overseeing spa therapists also oversee spa front-of-house staff, Spa Receptionists, Spa attendants, and Therapists. In many ways you'll be seen as a strong number two; in command of the spa whilst ever the spa,...

  • Spa Supervisor

    1 week ago


    Dubai, Dubai, United Arab Emirates HOUSE OF ENSPA Full time

    Key Role : To establish relationship with the clients to high standard of customer service by maintaining the reception area and managing data base effectively.Qualifications : A Bachelor's Degree, 5 -7 years of experience in similar roleJob Responsibility:Front Desk:Inform relevant technicians of the client's arrival with treatment details and timingsEnsure...

  • Spa Therapist

    1 week ago


    Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Position: Spa Therapist (Full time #535971)Property / Office: Mandarin Oriental Jumeira, DubaiLocation: Dubai, United Arab EmiratesResponsibilites: Ensure that a high standard of service is maintained throughout the Spa. Assist in the operations of all spa & wellness department as required:Spa Treatment Rooms Spa Reception Spa Retail Spa Pantry Consultation...

  • Assistant SPA

    1 week ago


    Dubai, Dubai, United Arab Emirates PULLMAN Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Spa Attendant

    1 week ago


    Dubai, Dubai, United Arab Emirates Raffles Dubai Full time

    Maintain cleanliness and report deficiencies of any equipment. Assist in the operation of all spa departments as required. Maintain the facility in peak sanitary condition at all times. Maintain locker rooms in a tidy manner. Check, clean and stock lockers when needed. Maintain toiletries in locker room vanities. Maintain linen inventory to and from laundry...

  • Spa Attendant

    1 week ago


    Dubai, Dubai, United Arab Emirates Raffles Dubai Full time

    Maintain cleanliness and report deficiencies of any equipment.Assist in the operation of all spa departments as required.Maintain the facility in peak sanitary condition at all times.Maintain locker rooms in a tidy manner.Check, clean and stock lockers when needed.Maintain toiletries in locker room vanities.Maintain linen inventory to and from laundry on a...

  • Spa Receptionist

    1 week ago


    Dubai, Dubai, United Arab Emirates IZIL Cosmetics Trading LLC Full time

    Our Luxurious Spa is hiring a well-experienced Spa receptionist in Dubai Mall.Greet customers and confirm their reserved treatments or services. Provide guidance to clients on the procedures at the spa. Answer telephone calls and provide accurate information to clients. Keep the reception area clean and conducive for clients as they wait for their turn to be...

  • Therapist-Spa

    1 week ago


    Dubai, Dubai, United Arab Emirates Jumeirah Group Dubai Full time

    The job posting is outdated and position may be filled Responsibilities Advise guests of spa service programs, treatments and products available at the spa. Upsell with every guest when possible. To assist with supervisor/manager requests during free time. (30 minutes or more available) Treatment rooms are always set up as per treatment room SOP. Assist with...

  • Spa Receptionist

    1 week ago


    Dubai, Dubai, United Arab Emirates The Ritz-Carlton Dubai International Financial Centre Full time

    ResponsibilitiesNo matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit,...


  • Dubai, Dubai, United Arab Emirates Hireget Full time

    Bachelor's degree in Hospitality Management, Business Administration, or a related field.Previous experience in spa management, hospitality management, or a related field.Strong leadership and management skills, with the ability to motivate and inspire staff to deliver exceptional service.Excellent communication and interpersonal abilities, with a focus on...