Head of Delivery

2 weeks ago

Dubai, United Arab Emirates invenioLSI Full time

**Description**:
**SAP Head of Delivery, Middle East Region**

This is a senior management position reporting to the Head of Global Delivery.
***

**Responsibilities**:

- Lead the delivery organization for their geographic region.
- Lead, direct, and manage SAP implementation and customer support programs.
- Work at the direction of Global Leaders.
- Provide guidance and leadership to Project Managers office for customer and internal projects.
- Implements and supports Key Performance Indicators (KPIs) for delivery projects and set up structures and processes to manage them.
- Maintain regular contact with Global Delivery team and Global Head of PMO to monitor and assess project progress.
- Identify delivery risks and design and implement mitigation plans.
- Participate in defining company strategy.
- Work with Global PMO to define implementation methodologies and accelerators in alignment with SAP Activate, Best Practices, and PMI standards.
- Define implementation strategies and standards and ensure compliance.
- Review project staffing plans and budgets and provide input for delivery pricing.
- Define resource management, recruitment and services partnering strategies in conjunction with senior management.

**Qualifications and Experience**
- 10 plus years of experience demonstrating leadership and management experience in SAP project delivery, including remote and offshore team’s management in Global delivery model.
- Excellent interpersonal, communication, and organizational skills.
- 5 years of leadership work experience in the professional services industry, preferred.
- Must have strong Public Sector industry experience
- Knowledge of Tax and Revenue process is desired
- Excellent knowledge and understanding of SAP’s Activate methodology and Software Development Lifecycle.
- Demonstrated in-depth knowledge of the IT service competency principles and practices.
- Experience working within multi-location teams both on-shore and off-shore.
- Experience managing large IT Programs and Projects
- Experience leading large teams in project delivery.
- Experience in client-facing roles within Large blue-chip or Big 4 consulting organizations.
- Excellent understanding of sales and marketing strategies and business processes.
- Track record of customer focus, based on openness, trust, and delivering on promises.
- Excellent customer service, written and oral communication and interpersonal skills.
- Experience working within a multi-cultural and international environment.

**Other Requirements**:

- National and international travel may be required.
- Ability to work in a virtual environment across multiple time zones.
- Flexibility to work non-standard hours in supporting global delivery.
- Must be fluent in English.
- Desired to be fluent in Arabic.

**Education**:

- A degree in Computer Science, Management Information Systems, Business Management, or a related discipline.

**Certification Requirements**:

- Project management certification is required (PMP)

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