Head of Delivery

1 week ago

Dubai, United Arab Emirates Ogilvy Full time

Ogilvy
- Dubai, United Arab Emirates
- Job Posted Date: 05/01/2024

**Our Vision**:
Our vision is to inspire brands and people to impact the world. To create big ideas that make a significant contribution to the planet, society, and the bottom line. We believe in today’s world this is the best way for our clients to achieve sustainable growth.

We achieve this by breaking down the barriers that restrict talent and ideas, we call this Borderless Creativity.

Which is why our teams work fluidly across 5 capabilities Advertising, Experience, PR, Consulting and Health. This allows us to not only operate but innovate at the intersection of capabilities and talent. We believe impact and magic lies at this intersection. Ogilvy scales this by seamlessly connecting and accessing the deep cultural expertise of 132 offices in 83 countries.

**Our mission**: We inspire brands and people to impact the world

**How we do it** : We innovate and operate at the intersection of people and capabilities

**What we do**: Borderless creativity

Today, Ogilvy is recognized as the world’s leading creative agency. We are also one of the most effective networks globally.

**About Memac Ogilvy**:
Memac Ogilvy is one of the leading creative networks in MENA with its flagship office in the UAE and a strong local footprint in the GCC and North Africa. It is part of the formidable worldwide WPP & Ogilvy network. It’s the only truly integrated comms network - with Consulting, Advertising
- Brand & Content, PR, Experience & Health under 1 P&L and under single leadership. Memac Ogilvy is the most integrated modern creative and effective partner for client growth in MENA. We inspire brands and people to impact the world. We deliver on this by combining expert and new capabilities for modern marketing solutions, with solid project management expertise for agile and effective delivery as well as a thorough and passionate People agenda.

The agency is the most awarded Middle Eastern agency in Cannes as well as a big winner at the local award show Lynx. It counts around 500 staff members.

**What we're looking for**:
Ogilvy Delivery sits at the heart of our transformation into a modern marketing company. As Head of Delivery you are a strategic leader and trusted advisor who drives the art of making: from client brief to post-mortem, all the while greasing the wheels, maximizing efficiencies and weeding out operational inefficiencies throughout MEMAC Ogilvy’s largest accounts and the entire group of Agencies. You will partner with Client Servicing to deliver operational discipline & delivery excellence, speed to market, bottom line growth, resource optimization, and profitability management for their clients. You will analyze, solve and present viable new processes/solutions that lead to client growth by collaborating with and drawing on the expertise of Ogilvy’s vast resources and capabilities. You advise and partner with senior clients and Agency leaders. You champion and deliver flawless creative execution, time and again. You are an agile, results-oriented leader who inspires others to perform with excellence and act courageously. You will partner with MENA CEO and MENA Group President as well as the in-market MD’s to help achieve margin targets through a combination of executional prowess and commercial competency.

**To Succeed in This Role, You Need To**:

- Starting with the UAE, a review of the agency way of working, procedures and systems is required to put recommendations and ways of working in place.
- Evaluate PMO structure and advise and deliver a ‘fit for purpose’ structure across all markets in the most efficient way.
- Reducing scope creep across the groups key clients.
- Reviewing time sheets system and work on improving completion % and accuracy of data.
- Provides oversight of all resource allocation against client deliverables, provides guidance on SOW development and tracking, client and internal performance metrics reporting for the Group
- Maintaining deep understanding of client business needs and ensuring heavy interface with creative, strategy and production teams
- Working with client leads to ensure right resource allocation and management on any given client program/project
- Understanding Ogilvy’s portfolio of offerings and tools and activating them on complex client business challenges as needed
- Demonstrating strong cross-capability and cross-functional collaborations skills with internal agency team and key external partners, including your account’s commercial partner and all internal studios
- Working with the CEO on Qauantum and clients profitability and margin improvement plans.

**Qualifications**:

- 10+ years of Delivery, Production or Program Management experience working in an agency, consulting or IT industry, ideally with experience in Change Management
- A creative and strategic thinker with the ability to influence and build trusted relationships with clients and team members
- P

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