Assistant Operations Manager
3 months ago
**Job Summary**:
The Assistant Operations Manager is responsible for the efficient and profitable operation of the F&B Department within a defined area. This role involves ensuring high standards of quality and service, effective cost control, staff management, and strict adherence to company and health authority standards. The goal is to achieve sales and profit targets while maintaining the brand’s reputation.
**Key Responsibilities**:
**Outlet Management**:
- Oversee the daily operations of all outlets within the F&B Department.
- Communicate regularly with all managers in charge to ensure alignment with business objectives and targets.
- Ensure that each outlet maintains high standards of food quality, presentation, and service.
**Financial Management**:
- Develop and manage budgets for each outlet, monitoring expenses and revenue to ensure profitability.
- Implement cost control measures to maximize profitability across all outlets.
**Staffing and Training**:
- Recruit, hire, and train staff, including store managers, chefs, store staff, and other personnel.
- Provide ongoing training and development opportunities to enhance employee performance and ensure excellent customer service.
- Foster a positive work environment and ensure adherence to company policies and regulations.
**Customer Service**:
- Ensure that all outlets deliver excellent customer service and maintain a positive guest experience.
- Address customer complaints and feedback promptly, effectively, and professionally.
**Quality Control**:
- Monitor and maintain consistent food quality, safety, and hygiene standards across all outlets.
- Implement and uphold quality control processes to ensure brand reputation is maintained.
**Inventory and Supply Chain Management**:
- Manage inventory levels and ensure efficient ordering of supplies.
- Establish and maintain strong relationships with suppliers, negotiating favorable terms.
**Compliance**:
- Ensure compliance with all local regulations, including health and safety standards.
- Enforce company policies and procedures consistently across all outlets.
- Ensure adherence to all hygiene and security rules and regulations.
**Marketing and Promotion**:
- Collaborate with the marketing team to develop and implement marketing strategies and promotions to drive sales and brand visibility.
- Assist in the execution of new product launches and other public relations programs.
**Performance Analysis**:
- Monitor the performance of each outlet, measuring achievement against targets.
- Analyze sales data, customer feedback, and other relevant metrics to identify areas for improvement and growth.
- Conduct regular audits of outlets to ensure operational excellence and brand standards.
- Develop action plans and strategies to enhance the performance of underperforming outlets.
**Qualifications**:
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- Minimum of 3-5 years of experience in a supervisory or managerial role within the F&B industry.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in using restaurant management software and MS Office.
- Ability to work under pressure in a fast-paced environment.
- Knowledge of local health and safety regulations and F&B industry standards.
**Job Types**: Full-time, Permanent
Pay: AED8,000.00 - AED10,000.00 per month
Application Question(s):
- Do you have a valid UAE driving license?
**Experience**:
- managerial role within the F&B industry: 5 years (preferred)
- operations of multiple outlets: 5 years (preferred)
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