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Receptionist

2 months ago

Dubai, United Arab Emirates Golden Sands Hotels & Hotels Apartment Full time

**Job description**

**Hide**
- Ensure that all guests are warmly welcomed, recognized and maintain eye contact in accordance with hotel Brand service standards and the goals of GSHA.
- Demonstrate comprehensive knowledge of Front Office procedures and computer system.
- Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
- Use guest name whenever possible in accordance with hotel standards.
- Be familiar with all room types, availability, rates, group movements, billing, daily events, promotions, VIP’s.
- Handling guest messages, facsimiles, and mail, ensuring that the information is passed on is accurate, complete, and promptly delivered.
- Convey information and messages to appropriate personnel in a timely and efficient manner.
- Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
- Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries.
- Ensure all necessary information is obtained upon check-in, following hotel credit procedures.
- Be familiar with all vouchers and group billing procedures.
- Adhere to hotel credit procedures and policies at all times.
- Handle the guest checkout process, ensuring billing processes and manual postings are conducted in accordance with hotel standards.
- Maintain cash float and accurately handle money at all times.
- Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests.
- Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.
- Maintain a clean and tidy work area in accordance with the hotel standards.
- Adhere to hotel policy regarding uniform and personal presentation.
- Ensure that your Manager is informed immediately of any emergency, security or health & safety matter.
- Perform any additional duties as requested by Hotel Management.

**Skills Required**:

- Must have excellent spoken and written communication skills.
- Must have excellent customer service skills.
- Must possess a professional presentation.
- Must have a professional phone demeanor.
- Must have strong computer software proficiency.
- Must be able to handle cash and credit transactions.

**Job Types**: Full-time, Permanent

**Salary**: AED2,100.00 per month

**Experience**:

- receptionist: 2 years (required)

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