Head Waiter

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Atlantis Resorts dubai Full time
Roles and responsibilities

As Head Waiter at Nobu by the Beach,you will provide hands-on support and assistance to colleagues toensure that the highest levels of fine dining service and courtesyare provided to our guests. The Head Waiter will greet all guestsas they are being seated, creating a professional and friendlyrapport to ensure a positive first impression and exceptionalstandard of service. You will be familiar with the complete foodand beverage menu, knowledgeable on all promotional activities, andprovides specialist advice to guests and colleagues on menu itemswhen required. In addition to the above a priority of this rolewill be to closely monitor the consistency of food and beverageitems that are being served to ensure overall service quality,escalating any major problems or complaints tomanagement.

AboutYou

The ideal candidate musthave a passion for hospitality with a minimum 2 years'experience in a similar role with a proven track record of workingin a high-volume restaurant. The successful candidate must possessexcellent communication skills, be a team player, manage multipletasks and have confidence in dealing with a diverse set ofclienteles. Atlantis, The Royal offers an unbeatable opportunity togrow and develop in your career right in the mix of a continuouslydeveloping city and a diverse range ofcultures.

Atlantis Dubai is an iconicentertainment destination comprised of two world-class resorts;Atlantis, The Palm and Atlantis, The Royal; offering an unbeatableopportunity for you to grow and develop in your career.

Desired candidate profile
  • Supervising and LeadingtheWaitstaff:

    • StaffManagement: Supervise, train, and coordinate thewaitstaff team, including waiters, waitresses, and otherfront-of-housepersonnel.
    • Scheduling:Create and manage the staff schedule to ensure adequate coverageduring peak hours, holidays, or specialevents.
    • Training andDevelopment: Provide ongoing training and guidanceto the waitstaff on service standards, menu knowledge, and customerservice.
  • CustomerService andExperience:

    • Greetingand Seating Guests: Greet guests upon arrival andensure they are seated promptly. Sometimes, they also assist withtaking reservations and organizing seatingarrangements.
    • Ensuring QualityService: Ensure that all guests receive prompt,attentive, and courteous service, from the moment they enter untilthey leave.
    • HandlingComplaints: Address and resolve any customercomplaints or issues, ensuring customer satisfaction andmaintaining a positive diningexperience.
    • Upselling:Encourage staff to upsell menu items, such as specials, beverages,or desserts, and actively recommend items tocustomers.
  • MenuKnowledge andRecommendations:

    • MenuFamiliarity: Maintain a thorough understanding ofthe menu, including food ingredients, preparation methods, winepairings, and dietary options to assist guests with theirorders.
    • ProvidingRecommendations: Help guests make informed decisionsby recommending dishes, wines, and drinks based on theirpreferences and dietaryrestrictions.
  • Coordinatingwith the Kitchen andManagement:

    • Liaisingwith the Kitchen: Communicate with the kitchen staffto ensure timely and accurate food orders. Ensure that specialrequests or dietary restrictions are communicatedeffectively.
    • ManagingOrders: Oversee the order process to ensure thatfood is delivered on time, served at the right temperature, andaccording to customerpreferences.
    • MaintainingInventory: Assist in keeping track of inventory fordining room supplies, such as table settings, linens, glassware,and utensils, and report any shortages tomanagement.
Key Skills
Hospitality,GuestService,Waiter
Employment Type :Full-time
Department / Functional Area: Hospitality
Experience: years
Gender: Male
Vacancy: 1
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