Food & Beverage Loyalty Manager - Intercontinental
1 week ago
We’re looking for a Food & Beverage Loyalty Manager who will be responsible for developing and managing the Hotels Loyalty program, enhancing guest satisfaction and driving repeat business.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- Loyalty Program Management - Develop, implement, and manage the hotel's food and beverage loyalty program. Monitor and analyze the effectiveness of the loyalty program, making adjustments as needed to ensure optimal performance and guest satisfaction. Work closely with marketing to promote the loyalty program and increase member enrollment.
- Customer Relationship Management
- Build and maintain strong relationships with guests to understand their preferences and ensure a personalized dining experience. Handle guest feedback and resolve issues promptly to maintain high levels of guest satisfaction. Regularly communicate with loyalty program members to keep them engaged and informed about promotions and events.
- Data Analysis and Reporting
- Analyze customer data to identify trends, preferences, and areas for improvement. Prepare regular reports on loyalty program performance and guest satisfaction metrics. Use insights from data analysis to recommend and implement improvements to the guest experience.
- Collaboration and Coordination - Work with the food and beverage team to ensure that loyalty program benefits are effectively delivered. Coordinate with the marketing and events teams to develop promotional activities that enhance the loyalty program. Collaborate with other departments to ensure a seamless guest experience across the hotel.
- Training and Development
- Train food and beverage staff on the loyalty program and customer service best practices. Provide ongoing support and coaching to ensure staff can effectively promote and execute the loyalty program.
What We need from you:
- Bachelor’s degree in Hospitality management, Marketing, Business administration or related filed.
- Proven experience in guest loyalty management preferably within the hospitality industry
- Excellent communication and interpersonal skills
- 3-5 experience in a similar role
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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