Food & Beverage Manager

2 weeks ago


Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Position**: Food & Beverage Manager (Full time #534308)

**Property / Office**: Emirates Palace, Abu Dhabi

**Location**: Abu Dhabi, United Arab Emirates

**Responsibilities**:

- Oversee the operations of the indoor F&B outlets as assigned by the Director of F&B.
- Attend and actively contribute to all relevant staff meetings and hotel trainings.
- Conduct daily operations briefings with the Executive Chef in the absence of the Director of F&B / Assistant Director of F&B.
- Attend or conduct in the absence of the Director of Food & Beverage daily or weekly Food & Beverage meetings.
- Review and update all departmental operations manuals annually.
- Assist in sourcing the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
- Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.
- Monitor and constantly improve quality and guest satisfaction with the given tools, Leading Quality Assurance, Customer Satisfaction Survey.
- Assist handling of guest complaints.
- Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
- Prepare a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis.
- Follow the local and global food & beverage trends.
- Ensure that all managers plan and implement effective training programmes in the appointed outlets.
- Be actively involved in the operations of the appointed outlets to ensure regular guest contact.
- Respond to any changes within the Food & Beverage department as dictated by the hotel management.
- Act as the secondary point of contact to the Corporate Food & Beverage Team.
- Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.
- Attend all corporate conference calls and the relevant regional and global Food & Beverage events in the absence of Director of Food & Beverage.
- Set an example by reporting to duty punctually wearing business attire according to the hotels dress code, grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- Provide a professional and courteous service at all times and ensure that all employees follow the example.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage products and services.

Background and Key Competencies
- Bachelor Degree in Hospitality Management or related field
- Experience as F&B Manager or similar role in a high volume, multi departmental F&B Operation with highest level of service is preferred.
- Minimum of 3 years of experience in F&B management role within a luxury / 5 star hotel environment.
- Guest focused and passionate in food and beverage service
- Committed in developing colleagues and ability in building effective teams
- Business driven and result oriented
- Displays humility, work values and integrity
- Creative with excellent problem-solving skills

**Advertised**: 17 Mar 2023 Arabian Standard Time
**Applications close**: 17 Apr 2023 Arabian Standard Time



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