Female Telephone Operator

4 days ago


Dubai, United Arab Emirates Value Creation LLC Full time

We are currently seeking a skilled and professional female telephone operator to join our team. As a telephone operator, you will play a vital role in ensuring efficient communication and delivering exceptional customer service to our clients.

**Responsibilities**:

- Assist in making outgoing calls for various purposes, such as promoting new services, confirming appointments or gathering customer feedback.
- Handle WhatsApp messages with clients in order to get product details, pictures, send back quotations received from our pricing team, negotiate prices if needed.
- Provide accurate and helpful information to new customers and callers regarding our services, products, and company policies.
- Answer and handle incoming calls promptly and courteously, directing calls to the appropriate departments or individuals.
- Maintain a professional and friendly tone during all interactions with callers, ensuring a positive customer experience.
- Maintain databases for clients with accurate and up to date information on interactions, services provided, product received, products sold, quotations sent, etc.
- Handle basic administrative tasks, including data entry and filing, as required.

**Requirements**:

- Previous experience as a telephone operator or in a similar customer service role is preferred.
- Excellent verbal communication skills, with a clear and pleasant telephone manner.
- Proficiency in operating telephone systems and other office equipment.
- Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- Good problem-solving skills and the ability to handle difficult or irate callers with professionalism and calmness.
- Fluency in English is an must, Arabic would be advantageous.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Friendly and supportive work environment.

**How to Apply**:
Join us in providing exceptional customer service and being the first point of contact for our valued clients. Your role as a telephone operator will contribute to our commitment to delivering outstanding service and ensuring smooth communication within our organization. We look forward to welcoming a dedicated and professional individual to our team.

Pay: AED1,500.00 - AED3,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Application Deadline: 23/05/2024


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