Reservation Agent

6 months ago


Dubai, United Arab Emirates Refine Development Management Full time

**Overview**:
Reservations Agent, the primary responsibility is to assist guests with inquiries, process bookings, and ensure smooth reservation transactions. Serves as the primary point of contact for guests, providing excellent customer service and personalized assistance throughout the booking process.

**Key Responsibilities**:

- Booking Processing_Process reservations accurately and efficiently using property management systems (PMS). Confirm availability, calculate rates, and generate booking confirmations for guests.

Collect and input guest information, including contact details, special requests, and payment details, ensuring data accuracy and confidentiality.
- Customer Service_Ensure a seamless booking experience for guests by addressing their questions, concerns, and special requests promptly and professionally. Handle reservation modifications, cancellations, and re-bookings in accordance with established policies and procedures.

Provide assistance and support to guests throughout their stay, including coordinating with property management teams to address any issues or requests.
- Sales and Upselling:_Promote additional services, amenities, and upgrades to enhance the guest experience and increase revenue. Upsell vacation packages, add-on services, and special offers to maximize sales opportunities and guest satisfaction. Utilize persuasive selling techniques to encourage guests to book direct and bypass third-party booking channels.
- Communication and Coordination_Communicate effectively with internal teams, including housekeeping, maintenance, and management, to coordinate guest arrivals, departures, and special requests.

Liaise with external partners such as travel agencies, tour operators, and online travel agencies (OTAs) to facilitate bookings and resolve any issues or discrepancies.
- Administrative Tasks_Maintain accurate records of reservations, guest interactions, and payment transactions in the reservation system. Prepare reports on reservation statistics, occupancy rates, and revenue performance for management review. Assist with administrative duties such as filing, data entry, security deposit refunds, claims for extra charges, and inventory management as needed.

**Job Types**: Full-time, Permanent

Application Question(s):

- What is your current monthly salary?

**Experience**:

- Reservation: 2 years (required)
- Hospitality: 2 years (required)
- Holiday homes: 1 year (preferred)


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