Reservation - Operation Supervisor
2 days ago
**JOB RESPONSIBILITIES**
Supervises the reservations team, including, but not limited to: scheduling, training, and reviewing the Reservation Associate’s performance.
Maintains all elements of the reservations system to ensure information is accurate and up-to-date.
**KEY ACTIVITIES**
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Offer exceptional customer service, which exceeds all customers' expectations
- Analyze business requirements and customer needs
- Manage hotel reservations and all ground handling request
- Verifies that all reservations are input correctly into the system, including billing information
- Ability to multi-task and remain organized
- Ability to work extended hours as needed
- Sorting out any issues that may arise with bookings or reservations
- Adheres to company policies and procedures and verifies that team is doing the same.
**EXPERIENCE**
- 3-4 years previous experience in local Destination Management Company
- Experienced with online and offline reservations
**Experience**:
- Reservation Supervisor: 2 years (preferred)
- Destination Management Company: 2 years (preferred)
- Travel Operation: 2 years (preferred)
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