Cluster Sales Manager

4 weeks ago

Abu Dhabi, United Arab Emirates Mawarid Hotels & Hospitality Full time

The Cluster Sales Manager is providing assistance to a Director - Hospitality to help meet sales target, as well as ensure efficient sales activities and help in facilitating effective sales supervise the activities of sales teams and representatives to ensure set goals and policies are achieved across all Bab Al Nojoum properties. Assists in charge of the interviewing, hiring, promotion, and training of sales staff. In performing duties, He/ She address issues relating to pricing, customer complaints, delivery of goods/service, as well as the monitoring of inventory to ensure timely supply of ordered products/services.
- Responsible for Corporate and Travel Agent Room Sales for all BAN Properties.
- Responsible to meet Sales & Revenue targets for all BAN Properties.
- Responsible for Events, Catering and other related business in all BAN Properties
- Manages and ensures that all Corporate Events, Banquet & Catering Events are being held smoothly in close collaboration with Operational departments
- Ensures that BOE is prepared and shared with all respective departments in a timely manner
- Identify new markets and business opportunities and increase sales.
- Works closely with operational departments and coordinate accordingly.
- Represent BAN in various events and exhibition.
- Conducts daily sales calls and arrange site inspection trips to hotels.
- Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
- Provide the highest quality of service to the guests at all times.
- Able to support BAN services and relationship strategy, driving customer loyalty by delivering service excellence and guest engagement throughout each customer experience.
- Work closely with Cluster Director of Operations to ensure proposed rate negotiations meet the financial needs of all BAN properties.
- Develop strong relationships with BAN Camp Managers, Operation Manager, others Head of Departments and on property teams to ensure working in unity and always striving to achieve the same goals.
- Attending all department and cluster meetings as necessary.
- Targeting key accounts potential for all BAN properties.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Closely following up on all business leads within a 24-hour response time line to clients.
- Collaborate with Cluster Director of Operations, Camp Manager, Operations Managers to plan and develop effective sales strategies and to also set goals and targets
- Prepare Budgets for year along with BAN Management, Market segment wise targets for Occupied rooms and ADR targets for each Property, plus yearly Sales & marketing Plan (strategy) and Monthly Sales reports to track targets production
- Maintain contact with clients in order to create a good working relationship that fosters increased sales and customer base
- Display and explain BAN Properties services to potential clients to influence purchase and maximize the revenue
- Prepare a strategy and road map for targeting Travel Trade market segment as key for leisure segment business for Bab Al Nojoum
- He/ She will be the custodian of the Brand guidelines within the property, each and every guest related items needs to be reviewed in terms of Marketing guidelines

**Job Types**: Full-time, Permanent

**Salary**: AED14,000.00 - AED15,000.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Hospitality: 10 years (required)
- 4-5 Star Hotel: 10 years (required)
- Sales: 10 years (required)
- Marketing: 10 years (required)
- Travel Trade: 10 years (required)
- Social Media Handling: 5 years (required)

**Language**:

- Arabic (preferred)

Willingness to travel:

- 50% (preferred)

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