Deskside L2 Support with Asset Management

6 months ago


Abu Dhabi, United Arab Emirates Recmatrix Consulting Pvt Ltd Full time

**Job Title**:Deskside L2 Support with Asset Management

**Location**: Abu Dhabi

**Job Type**: Contract

**Duration**: 6 months, extendable

**Job Overview**:
**Key Responsibilities**:

- Deskside Support: Provide Level 2 technical support, troubleshooting, and problem resolution for end-users within the client's premises, ensuring mínimal downtime and high user satisfaction.
- Asset Management: Maintain a comprehensive inventory of all IT assets, including hardware and software, ensuring accurate tracking, record-keeping, and compliance with asset management policies.
- Technical Documentation: Create and maintain technical documentation, including hardware and software manuals, to assist end-users and team members.
- Remote Support: Offer remote support to end-users, resolving issues through remote access tools whenever possible.
- Client Site Visits: When necessary, be prepared to travel to the client's site in Abu Dhabi to address on-site technical issues, installations, or maintenance.
- Reporting: Generate regular reports on asset inventory, usage, and technical issues. Provide insights and recommendations for improvements.
- Compliance: Ensure compliance with IT security policies and procedures. Assist with audits related to asset management and IT security.

**Qualifications and Skills**:

- Minimum of 8 years of experience in deskside support, including Level 2 support responsibilities.
- Proficiency in Asset Management, including tracking, auditing, and compliance.
- Strong knowledge of hardware and software troubleshooting.
- Valid driving license is mandatory.
- Excellent communication skills with the ability to interact professionally with end-users and clients.
- Quick learner and a self-starter with the ability to work independently.
- IT certifications such as CompTIA A+, CompTIA Network+, or equivalent are a plus.
- Ability to adapt to a fast-paced environment and respond to urgent support requests effectively.

**Job Type**: Contract
Contract length: 6 months

**Salary**: AED8,000.00 - AED10,000.00 per month

Application Question(s):

- Willing to travel to the client's site in Abu Dhabi

**Experience**:

- Desktop/Deskside L2 Support: 5 years (required)
- Asset Management: 5 years (required)

License/Certification:

- Driving License (required)



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