Reception - Fitness Club
3 months ago
The job involves a variety of administrative, customer service, and operational duties to ensure the smooth functioning of the club. These are the duties of a receptionist**:
- Greeting Members and Guests**
- Welcome members and visitors: Provide a friendly, professional greeting to members, new clients, and visitors as they enter the facility.
- Check-ins: Verify membership or appointments upon arrival.
**- Customer Service**
- Resolve Complaints: Handle member complaints, concerns, or issues, ensuring they are addressed quickly or escalated to management.
- Promoting Services: Actively promote membership upgrades, personal training sessions, or retail products.
- Assisting with Special Requests: Help with locker rentals, towel services, or any additional needs members might have.
- Class and Event Information: Inform guests about class schedules, special events, workshops, and promotions
**- Managing Front Desk Operations**
- Answering Calls: Handle inquiries related to memberships, class schedules, facilities, and pricing.
- Handling Cash and Payments: Process membership payments, class bookings, product purchases, and other transactions.
- Appointment Scheduling: Book personal training sessions, group classes, or other appointments using scheduling software.
**- Membership Management**
- Registering New Members: Explain membership options, and complete paperwork.
- Member Retention: Follow up with members who may have missed classes or have expired memberships.
- Updating Records: Keep member details current, including contact information, membership status, and preferences.
**- Maintaining Cleanliness and Order**
- Ensure Cleanliness: Make sure the reception area, lobby, and common areas are clean and organized.
- Report Facility Issues: Alert management to any maintenance issues or equipment malfunctions in the gym or front desk.
**- Product and Retail Management**
- Selling Merchandise: Manage sales of fitness-related products like water bottles, protein bars, supplements, or apparel.
- Inventory Control: Track stock levels and notify management when inventory needs replenishing.
**- Administrative Tasks**
- Data Entry: Keep detailed records of membership accounts, attendance, and financial transactions.
- Reporting: Assist management by generating reports on membership trends, front desk activity, or customer feedback.
**- Security and Safety**
- Monitoring Facility Access: Ensure only authorized members or visitors enter the facility.
- Enforce Rules: Remind members of gym rules, such as proper equipment usage or safety regulations.
Pay: AED3,000.00 - AED5,000.00 per month
**Experience**:
- receptionist: 1 year (required)
**Language**:
- Arabic (required)
- English (required)
Application Deadline: 15/10/2024
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