Gateman

**Statement of Job**

The post holder is responsible for ensuring the Gatehouse Standard Operating Procedures are adhered to and The Club’s high level of service and professionalism is maintained. Being a team player is an essential and willingness to learn new skills is a requirement.

**Your work will include but may not be limited to the following**:

- The Post Holder should be able to be work as part of a team and be willing to learn new skills and follow instructions from the Gatehouse Supervisor.
- Ensure all Members / Members guests are greeted as per our Standard Operating Procedures with a warm welcome and with the utmost professionalism.
- Ensure all telephone calls are answered as per our Standard Operating Procedure.
- Ensure Gatehouse and Members waiting area is kept clean and tidy.
- The Post Holder must ensure they are able to answer queries about all aspects of The Club.
- Ensure all messages are taken in the format as requested from Reception Supervisor.
- Ensure handover / briefing file is filled out as per The Clubs Standard Operating Procedure.
- Ensure all membership cards are checked and swiped as per our Standard Operating Procedure.
- Ensure the handling of cash as per The Clubs standard Operating Procedure.
- Ensure Members guests / Non Members pay the correct Club Gate fees.
- Ensure the Guest receipt and Guest Register is filled out as per our Standard Operating Procedure.
- Ensure that the correct Operating Procedure is followed when selling or collecting tickets for functions held at the Club.
- Ensure the correct level of stationeries and receipt books are kept at the Gatehouse.
- Ensure all flyers are distributed as per the Operation / General Managers instructions.
- Ensure Visiting Membership cards expiry dates are checked.
- All Country and Overseas Members must fill in a register before entering the Club.
- Ensure the Standard Operating Procedures are followed when a Prospective Member arrives at the Gatehouse without an appointment.
- Ensure if any Government officer/s arrive at the Gatehouse the Duty Manager and PRO are informed straight away.

**Job Types**: Full-time, Permanent