Customer Service Rep

2 weeks ago


Dubai, United Arab Emirates oncall call center Full time

We are hiring customer service agents

Only native Arabic with GCC accent can apply

Connected with 100 to 150 customers daily to sell up-sale them on new products and services.

Ensured maximum sensitivity and responsiveness to all customer inquiries

Maintained a high level of knowledge and understanding of product features, services, marketing promotions and special offers.

Recorded all customer and call history information accurately on electronic data system.

Verified and updated customer information and maintained data bases.

Performed collections calls to reduce business losses or negotiated with clients.

Preferably from Comoros

**Responsibilities**:
Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

**Salary**: AED3,000.00 - AED3,500.00 per month

Application Question(s):

- Do you speak Arabic ?
- Do You HAVE SPONSORE VISA ?

**Experience**:

- customer service: 3 years (preferred)

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)

Expected Start Date: 01/03/2024



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