2024 Field Rep Development Program

7 days ago

Dubai, United Arab Emirates Caterpillar Full time

**Career Area**:
Sales

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job Summary**:
The Field Rep Development Program focuses on building the skills and knowledge that are necessary to partner with Cat Dealers to drive strategy alignment and customer loyalty.

1-3 year Developmental Program
- Customized development plan to understand and learn Caterpillar machines, organizations, and values.

Training
- You will start your journey with a 3-month training program (called the MTC Training Class) where you will learn about Caterpillar products, our Services, and the company strategies per industry, participate in influencing skills curriculum, build and expand your network and be exposed to dealers in our Europe, Africa, Middle East (EAME) region.

Rotations
- Work in various roles throughout Caterpillar, learning about different initiatives and products to help you advance in your future field position.

Role Progression
- Once you exit the program with all the accumulated experience and knowledge, you will need to partner with Cat Dealers to drive strategy alignment and customer satisfaction. Job placements support the employee to eventually become a Field Rep.

**Field Rep roles available at the end of the program**:

- **Industry Sales**: Develop strategies for a specific industry to win product sales and improve market share
- **Aftermarket Sales**: Advance aftermarket parts and service sales in the field
- **Marketing & Sales Operations Rep**: Work with Cat dealers and lead them to improve their marketing and digital capabilities.
- **Product Support Operations Rep**: Work with Cat dealers and lead them to improve their Service and Parts Operations capacities and capabilities.
- Please indicate which field rep role you’re interested in on your CV

**Additional Info**:
This program is open to recent college graduates and professionals with industry experience and is designed to build the employees skill sets within a specific industry; following completion of the program, you will move to either a field-based position supporting Cat Dealers and customers or to another long-term position that will then lead to a field-based role.

**What You Will Do**:

- Build foundational knowledge of Caterpillar, its products, services and customers.
- Grow personally and professionally through soft skills development and hands-on technical training.
- Collaborate with experts in product development, dealer management, marketing, and sales.
- Work in various rotational assignments throughout Caterpillar, learning strategy and products.
- Manage assigned territory and serve as a connection between Cat dealers and Caterpillar.

**What You Have**:
**Required Qualifications**:

- Fluent in English
- Requires a marketing or engineering degree (or similar) or the equivalent experience
- Must be willing to travel 25%-70% depending on the role
- Be willing to live in a different country for up to 3 months for a specific rotation
- Must have a valid passport through May 2025

**Desired Skills**:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Examples:

- Focuses activities on developing and maintaining positive customer relationships.
- Cites the cost and benefits of good versus poor customer service.
- Explains why customer satisfaction is important to successful product/service delivery.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Examples:

- Identifies issues and communicates with others when a decision needs to be made.
- Names decision makers in own environment and cites examples of past decisions.
- Describes types of decisions incumbent may and may not make in own job or function.

Examples:

- Cites examples of effective and ineffective communications.
- Explains the importance of effective business communication.
- Speaks/writes using correct language, mechanics, and gestures.

Examples:

- Is able to give examples of finding the root cause of a problem and coming up with solutions.
- Describes problem reporting and escalation practices.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Examples:

-

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