Digital Products Delivery Lead

4 days ago

Dubai, United Arab Emirates Emirates NBD Full time

The Digital Products Delivery Lead role is responsible for Co-Owning and facilitating the delivery of the digital products for their tribe along with Product Owners and Global Product Owners.

Delivery Lead’s main responsibility is managing the interfaces and dependencies of Digital Product’s Epics / Features which need to be delivered by IT Platforms. They need to ensure that required feature is placed on the backlog of the relevant IT Teams with right priority and delivery commitments as needed. They are also responsible to track those dependencies as per agreed cadence while highlighting and mitigating associated risks.

Delivery Lead is also Scrum Master of Scrum Masters team with their tribe (Scrum of Scrums). Responsible for facilitating and coordinating of the activities within the tribe. In addition, the Delivery Lead also act as a point of escalation for any issues or risks, ensuring complete focus on delivering efficiency and business value in the Agile delivery squads for their respective tribes.

Delivery Lead also facilitate and support the Tribe Leads and Product Owners in managing and tracking product’s funding while providing the budget utilization updates to the relevant stakeholders. They are also responsible to conduct the Product’s Portfolio Reviews for their tribes with relevant Tribe Leads, Business Owners and IT Leadership Teams as well as providing the portfolio updates to the PMO’s Portfolio Management Team for their tribes for Business Portfolio Review Meetings.

Delivery Leads are also responsible for Managing Resource Capacity of their tribes with the help of Tribe Leads and Products Owners. Delivery Leads help the Product Owners in raising the resourcing demands and ensuring the resource hiring and placement in the squad with the help of workforce management team. If needed, they are also responsible to participate in the resource fitment interviews along with respective Chapter Leads and Workforce Management Team to assess the right fitment for their tribe.

Delivery Leads are also responsible to facilitate the Tribe Leads/ POs in setting up new squads and assisting in sizing the new demands as and when needed.

Delivery Leads are also responsible to oversee vendor based deliveries and turn key teams with vendors for their respective tribes as needed.

While Tech Leads in the squads are responsible for release management, Delivery Leads are responsible for facilitating them by aligning all dependent IT Platforms and Teams for their respective releases and owning end to end release management process.

Delivery Leads are also responsible to track and manage the product’s AMCs and overseeing the product’s technical health, resilience, and production issues resolution as per required SLAs.

The Delivery Lead must be a proficient communicator able to raise and discuss issues and conflicts with senior stakeholders. They must be a expert problem solver by providing the structural resolutions of the blockers in their respective delivery tribe.

**Roles & Responsibilities**:

- Ability to work under pressure, manage client expectations effective and not get overwhelmed by client pressures on team
- Facilitating getting the work done without coercion, assigning, or dictating the work
- Familiar with Big Room planning, quarterly planning metrics
- Assisting with internal and external communication, improving transparency, and radiating information
- Excellent planner who can plan 2-3 steps ahead of the team and surface hidden risks 2-3 levels deep within the team
- Establish strong relationships with Product owners, Platform Owners to understand strategic, tactical and operational challenges in Business units, define technology solutions to address them.
- Excellent communication skills with the ability to influence senior client business and IT executives on transforming towards agile
- Enjoys and gets energized by complex problem solving and ability to push the innovation on solutions
- Ability to work at an abstract level and continuously ‘pivot’ to arrive at the highest impact answer for the client
- Well versed with automated build and test strategies using DevOps tools
- Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
- Excellent leadership skills and enjoys teaching / mentoring others
- Facilitating discussion, decision making, and conflict resolution
- Able to understand data related issues and challenges, implement solutions to address operational needs and formulate strategic initiatives to address and remediate root causes
- Work closely with Technology Platform, Chapter and Change Management and drive process optimization to increase speed of delivery
- Well versed with legacy and modern Data Architecture, Banking Industry Data model and delivery in batch and Real time streaming with deep understanding in one or more below technologies
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