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Executive - Operations & Service S Development
19 hours ago
أهداف الوظيفة
ضمان تطبيق معايير تطوير الخدمات ونشرها على مستوى الهيئة ومتابعة تنفيذها على مستوى الإدارات والمشاركة في التحسين والتطوير المستمر بالتوافق مع المعايير المعتمدة.
الواجبات والمسؤوليات التشغيلية
- التواصل المباشر والتنسيق مع الجهات الخارجية المعتمدة على مستوى حكومة دبي للتميز المؤسسي وتطوير الخدمات للوقوف على المستجدات في مجال تحسين الخدمات وتطويرها والتي تطلقها الحكومة في المجال الاجتماعي.
- حصر خدمات الهيئة الرئيسية والفرعية وتصنيفها حسب شريحة المتعاملين بالتنسيق مع الإدارات المعنية وإعداد التقارير الدورية لتحديد المجالات القابلة للتطوير وفقاً للتوجيهات وعرضها على الرئيس المباشر.
- تنسيق ورش العمل لتنفيذ التقييمات الرسمية الخارجية وتقديم الدعم اللازم للمقيّمين الخارجيين بالتعاون مع الإدارات المعنية في الهيئة.
- التنسيق والمتابعة مع الإدارات المعنية في الهيئة لتنفيذ توصيات الجهات الخارجية لضمان التميز في تقديم الخدمات والعمليات وفقاً للمعايير المعتمدة على مستوى حكومة دبي عن طريق المشاركة في إعداد الخطط التطويرية ورصد التقدم في تنفيذها.
- رفع التقارير الدورية واعتمادها من الرئيس المباشر والمشاركة في إعداد بطاقات مؤشرات الأداء الخاصة بالخدمات بالتنسيق مع الإدارات المعنية لضمان تقديم الخدمات وفقاً للمعايير المعتمدة.
- التنسيق مع الإدارات المعنية في الهيئة لعملية التنفيذ الميداني لاستبيانات الرأي حسب شريحة المعنيين والمستفيدين من خدمات الهيئة.
- إعداد التقارير الأولية بالمخرجات من نتائج الاستبيانات متضمنة التوصيات ومجالات تحسين الأداء والخدمات ورفعها للرئيس المباشر.
- مراجعة الاقتراحات المقدمة من المتعاملين والتنسيق مع الإدارات المعنية في الهيئة لدراستها وتقييم إمكانية التطبيق تمهيداً لوضع خطط تنفيذ المقترحات التي يتم اعتمادها.
- وضع تصور أولي لتطوير الأنظمة واللوائح ووسائل التغذية الراجعة وتسهيل سبل تقديم المقترحات على المتعاملين على مستوى الهيئة لضمان تحسين الخدمات وفقاً لتوقعات المتعاملين.
- الإلتزام بسياسات وإجراءات أمن المعلومات المعتمدة بالهيئة والعمل على الامتثال بالضوابط لضمان سرية المعلومات>
- أية مهام واختصاصات أخرى في نطاق مسئوليات الوظيفة.
**Qualifications**
المتطلبات التعليمية
- بكالوريوس في إدارة الجودة أو إدارة الأعمال أو ما يعادلهما.
- اجادة اللغتين العربية والانجليزية (محادثة وكتابة).
متطلبات الخبرة
- 0 - 2 خبره ومنها سنة في مجال تطوير الخدمات والعمليات.
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