Food and Beverage Supervisor
4 days ago
We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.
As a F&B Supervisor you are responsible to provide professional and customer focused service to our guests, ensuring their dining experience will become a memorable experience and your role will include key responsibilities such as:
- To be proficient in the History of the Specialty Outlets and act as an ambassador to it
- To supervise a station and ensure that standards are maintained at all times
- To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect Sequence of service delivery and our LIFE values
- To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets.
- To continuously collect feedback from guests and report it back to the Management
- Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
- Ensure the proper appearance and grooming of assigned Colleagues
- Maintain a professional and friendly relationship with the Outlet patrons to ensure their well-being
- Well versed and knowledge in the Outlet’s menu, promotional activities and other relevant issues concerning the outlets and the Hotel
- Contribute to meet and maximize the monthly revenue budget for the respective outlet
- Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
- To Handle special dietary requirements in a professional way and keep both Kitchen Sous-chef and Manager informed
- To report any issue within the outlets to Housekeeping, Engineering or Security depending on its nature
- To handle in a professional way wine that is rejected or corked and hand-over the same to the Restaurant Manager
- To handle a loud, intoxicated or abusive guest
- To assist a guest or colleague that is feeling unwell
- Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
**Skills**:
**Education, Qualifications & Experiences**
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should be possessing a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
**Knowledge & Competencies**
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
Supervise efficient upkeep of tools through proper usage of equipment and devices.
Analyse all guest requirements and prepare plans resolve customer care related issues and satisfy guests.
Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.
Manage and administer supply of linen cloths and uniforms to staff members for cleaning rooms and other private suits.
Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.
Assist all room service staff members to work properly and provide maximum facilities to guests to outlet.
Monitor all phone calls to room service department to ensure timely resolution for same.
Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department.
Monitor bar set-up maintenance programs, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of hotels.
Coordinate with various departments and ensure staff set up and supply remain according to departmental standards.
Monitor and ensure completion of orders, administer all maintenance projects plus communicate with engineering staff for all repairs.
Prepare documents and maintain adherence to departmental standards.
Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list.
Overhaul and monitor archives plus check price list of food and drinks inclusive and analyse on food and drinks.
Inspect food and beverage product preparation programs and maintain goodwill of company.
you must have safety training and certification.
**Salary**: From AED2,000.00 per month
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