Operations Manager-visa Processing Department
4 months ago
**Roles and Responsibilities**
- Oversee and manage the entire visa processing operation, ensuring efficiency and accuracy in all processes.
- Develop and implement strategies to improve visa processing timelines and customer satisfaction.
- Ensure compliance with all relevant laws, regulations, and policies related to visa processing.
- Monitor and analyze visa processing data to identify areas for improvement and implement necessary changes.
- Manage and train a team of visa processing staff, providing guidance and support as needed.
- Collaborate with other departments and external stakeholders to streamline visa processing procedures.
- Stay updated on changes in visa regulations and policies, and communicate these changes to staff and customers.
- Handle escalated customer complaints and resolve issues in a timely and satisfactory manner.
- Prepare reports and presentations on visa processing performance and present findings to management.
- Maintain confidentiality and security of all visa processing data and documents.
- Bachelor's degree in a relevant field such as business administration or international relations.
- Minimum of 15 years of experience in visa processing or related field.
- Knowledge of visa regulations and requirements for different countries.
- Excellent attention to detail and accuracy in document verification and data entry.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Excellent communication and interpersonal skills to interact with internal and external stakeholders.
- Proficiency in using visa processing software and tools.
- Fluency in English and additional languages as per the visa processing requirements.
- Proactive and solution-oriented mindset to address challenges and improve visa processing efficiency.
Pay: AED10,000.00 - AED15,000.00 per month
Application Question(s):
- Can you join immediately?
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